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Cox Enterprises · 10 hours ago

Supervisor, Vehicle Operations Logistics - Manheim Fredericksburg

Fredericksburg VA

Full-time

Onsite

Mid, Senior Level

$67K/yr - $100K/yr

5+ years exp

Cox Automotive is a leading company in the automotive sector, and they are seeking a Supervisor for their Vehicle Operations Logistics team. The role involves managing vehicle check-in and inspection processes, ensuring quality service, and leading a team to meet performance targets.

AdvertisingBroadcastingDigital MediaTelecommunications

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Direct activities of vehicle entry check-in function to ensure vehicles are recorded in AS400 properly and in a timely manner

Manage and direct the documentation of vehicle condition writing and condition report and/or computer data entry

Maintain and develop vehicle entry check-in function staff and inspection function staff by recruiting, selecting, orienting, and training employees and by providing educational opportunities

Plan and coordinate all skill-based training of inspector and check-in workforce including the Inspector Certification Program (ICP) in coordination with the national trainer

Ensure employees are given opportunity to advance their ICP levels as per the ICP Guidelines

Actively engages all departments and management team within the operating location and Ml field management to effectively ensure compliance of SLA Requirements and completion of high-quality condition reports efficiently as possible

Work with vehicle entry check-in, inspections employees, and photographers to provide quality service and product to customers in efforts to meet Manheim key performance targets

Provides quality service and interacts with dealers to resolve customer complaints or any other problems that may arise

Requisition equipment, materials and supplies for the Vehicle Entry Dept. and oversee maintenance and protection of department equipment

Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence

Ensures employee compliance with auction and government work rules

Provide motivation while coaching and counseling employees

Counsel and discipline employees, as necessary

Analyze, compile, and conduct regularly scheduled performance reviews for onsite employees with input and assistance from the Operational Excellence support managers

Complete physical audits as prescribed by Manheim Inspections QA Program. Review arbitration results to identify training and or counseling needs

Review vehicle condition reports and vehicles with customer / client representatives to provide for specific needs. Forward client specific requests that vary from lnSight ECR standards to Manheim Operational Excellence for review

Perform Quality Audits to Manheim QA program standards. Adhere to Manheim and NAAA standards and policies

Review work volumes, plan, and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement

Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect

Enforce all company policies and procedures related to employee and customer conduct

Qualification

Management experienceAutomobile industry knowledgeSupervisory skillsComputer software knowledgeManual dexterityCommunication skillsOrganizational skills

Required

High School Diploma/GED and 5 years' experience in a related field (automotive shop preferred). The right candidate could also have a different combination, such as a bachelor's degree in a related discipline and 3 years' experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience

1+ year of experience in management, supervisory, or lead role

Experience in automobile industry or the Auction business

Strong communication and interaction skills

Competent supervisory and organizational skills

Experienced computer and software knowledge

Safe drivers needed; valid driver's license required

Ability to drive vehicles with standard and automatic transmission

Regularly required to stand, walk, reach, talk and hear

Frequently required to stoop, kneel, crouch, bend, squat and climb

Manual dexterity, repetitive motion tasks

Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus