MediaTek ยท 2 hours ago
IT Desktop Support Engineer (Contractor)
San Jose, CA
Contract
Onsite
New Grad, Entry Level
$28/hr - $35/hrMediaTek is seeking a Desktop Support Technician (Contractor) to provide Windows and Linux support at their San Jose office. The role involves troubleshooting and supporting Windows platforms, basic Linux operations, and maintaining various IT equipment and services.
Internet of ThingsSemiconductorWireless
Responsibilities
Solid experience with Windows platform support and relevant troubleshooting
Basic Linux (Ubuntu, macOS) operation and troubleshooting
Experience with Cisco IP phone and Video Conference system maintenance
Solid knowledge of network fundamentals, including TCP/IP, DNS, SMTP, DHCP protocols
Solid experience with MS Office365 support
Experience in antivirus/malware incidents cleanup on Windows platform
Good communication skill and customer oriented
Good problem solving skill and be able to work independently
Be able to remote support user over the phone
Hold positive working attitude and be a committed team player
Provide basic user training on IT fundamental services introduction
Must be detail-oriented, accurate and well organized
Knowledge of Remedy Incident Management system is a plus
Team up with IT groups in the US and Taiwan (HQ) for Windows environment support
Printer/fax/copier and Video conference equipment configuration and maintenance
OA/RD tickets/requests follow-up and urgent incident escalation in day to day work
Routine desktop/laptop hardware and software installation and troubleshooting , including virus/malicious programs clean up on problematic Windows clients
IT hardware inventory (laptop/desktop, spare parts) maintenance
Attend and actively participate in local OA ticket review meeting on a monthly basis
Escalate outstanding issues to local IT manager in accordance with published guidelines
Be able to work overtime on requested business demand such as office move support in the weekend
Qualification
Required
Solid experience with Windows platform support and relevant troubleshooting
Basic Linux (Ubuntu, macOS) operation and troubleshooting
Experience with Cisco IP phone and Video Conference system maintenance
Solid knowledge of network fundamentals, including TCP/IP, DNS, SMTP, DHCP protocols
Solid experience with MS Office365 support
Experience in antivirus/malware incidents cleanup on Windows platform
Good communication skill and customer oriented
Good problem solving skill and be able to work independently
Be able to remote support user over the phone
Hold positive working attitude and be a committed team player
Provide basic user training on IT fundamental services introduction
Must be detail-oriented, accurate and well organized
Preferred
Knowledge of Remedy Incident Management system is a plus
Company
MediaTek
MediaTek Inc. is a Taiwanese fabless semiconductor company that provides system-on-chip solutions for wireless communications.
Founded in 1997
10001+ employees
H1B Sponsorship
MediaTek has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (50)
2023 (62)
2022 (48)
2021 (18)
2020 (28)
Funding
Current Stage
Public CompanyTotal Funding
unknown2001-07-23IPO
Leadership Team
Jack Hu
Developer Relations Manager - MediaTek Labs
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