Amazon · 5 hours ago
Software Development Manager, Devices & Services Trust CX Innovations
Seattle, Washington, USA
Full-time
Onsite
Director/Executive
$185K/yr - $250K/yr
7+ years expAmazon's Devices & Services Trust CX Innovations team is building the future of responsible AI for consumer devices. They are seeking an exceptional Software Development Manager to lead multiple engineering teams in developing foundational systems and consumer-facing features that enable trustworthy AI experiences at scale.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Drive the technical strategy for federated learning, differential privacy, and on-device AI architectures that protect customer data while delivering exceptional experiences
Lead teams building privacy-preserving data pipelines that minimize data collection while maintaining model quality
Establish consent management frameworks and data minimization systems that give customers meaningful control
Architect the balance between on-device and cloud processing to optimize for both privacy and performance at scale
Build and scale teams developing AI evaluation frameworks to measure model quality, safety, and bias across diverse customer populations
Drive the implementation of guardrails and safety boundaries for LLMs and foundation models in consumer applications
Establish observability and monitoring systems for AI performance, hallucination detection, and trust metrics
Create governance frameworks that enable rapid innovation while maintaining Amazon's trust standards
Lead engineering efforts to implement WCAG 2.1 AA and Section 508 compliance across AI-powered interfaces for voice, visual, and multimodal experiences
Build teams that design accessible AI features working seamlessly for customers with diverse abilities
Establish inclusive design principles and engineering practices that ensure equitable AI performance across different demographics
Drive the development of explainable AI interfaces that help customers understand how AI makes decisions
Lead teams building transparency controls showing customers what data is used and how
Establish privacy dashboards and settings that give customers meaningful control over their AI experiences
Architect cross-device identity management with privacy-first design principles
Optimize time-to-first-token and response times while maintaining strong privacy guarantees through on-device processing and selective cloud offloading
Reduce hallucinations to <1% while maintaining 95%+ accuracy across diverse customer queries and contexts
Build privacy controls for always-on environments that balance proactive assistance with clear boundaries
Architect distributed systems that handle text, voice, and visual inputs while preserving privacy across modalities
Create low-latency evaluation systems that assess model outputs for safety, accuracy, and bias before reaching customers
Make technical and organizational decisions that prioritize customer trust even when it means additional complexity or slower time-to-market
Establish technical standards and best practices that enable your teams to move fast without breaking things
Develop multi-year technical roadmaps that balance innovation with sustainability and maintainability
Create environments where engineers can do their best work and develop skills in emerging AI safety and privacy technologies
Partner effectively with product managers, UX designers, data scientists, legal teams, and policy experts
Establish processes that enable rapid innovation while maintaining trust standards
Champion diverse perspectives and ensure your teams design systems that work for all customers
Evaluate privacy and trust implications of new AI capabilities and balance innovation with safety concerns
Qualification
Required
3+ years of engineering team management experience
7+ years of engineering experience
8+ years of leading the definition and development of multi tier web services experience
3+ years of Software Engineer, Software Developer, or related occupational experience
1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience
1+ years of developing large-scale, multi-tiered distributed software systems using distributed programming experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams
Preferred
Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
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2026-01-12
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