American 1 Credit Union ยท 2 days ago
Teller (Account Specialist)
Milan, Milan, MI, US
Full-time
Onsite
New Grad, Entry Level
$17.31/hr - $17.31/hrAmerican 1 Credit Union is a growing, dynamic company actively hiring for teller positions. The Account Specialist I is responsible for delivering excellent member experience through a wide range of teller-based transactions, ensuring accurate records and compliance with credit union processes while engaging with members to meet their financial needs.
Banking
Responsibilities
Ensure that engagement between co-workers and members is meaningful, focusing on listening to learn and offering quality solutions
Commitment to offering superior member experience while following all the GREAT service standards
Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue deposit receipts. Cash checks: verify endorsement, receive proper identification, and ensure validity. Answer member inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies
Focused on the credit union's purpose and mission statement of creating financial wellness in our community through everyday banking
Cross-offer new checking, lending, and product referrals to members consistent with individual and branch goals
Ensure that all transaction activity is done accurately. Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices
Committed to building and supporting an engaging and inclusive culture for all
Responsible for following all core processes, policies, and procedures, including policies and procedures for customer identification and all BSA requirements
Serves as a credit union representative while in the community
Commitment to working all assigned hours and having the flexibility to work from any credit union location within 20 miles of the home branch. Willingness to mentor and support other team members
Qualification
Required
Previous experience as a bank teller
Previous cash handling and balancing your own drawer
Previous customer service experience such as building relationships through conversation
Previous sales experience offering products and meeting monthly goals
A minimum education of high school diploma or GED
Cash handling or sales experience
Prior customer service experience
Preferred
Excellent verbal and written communication skills
Working knowledge of PC applications such as Microsoft Office
Ability to work independently or as a collaborative member of a team
Ability to direct other team members and coach others
Knowledge of credit union products, services, policies, core processes, and procedures
Ability to provide supervisory leadership of professional- and intermediate-level staff
Demonstrated member-focused strategy skills
Demonstrated skill in gathering, reporting, and summarizing trends in data
Ability to express oneself clearly and articulately both orally and in writing
Ability to make decisions and take initiative in problem resolution
Ability to exercise tact and responsibility when handling confidential information
Benefits
Health
Dental
Vision
Responsible Time Off
Company
American 1 Credit Union
Mission Statement The mission of American 1 Credit Union is to create financial wellness in our communities through personal everyday banking.
Founded in 1950
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kelly Grygiel
Vice President of Marketing and Community Partnership
Haley Hemmig
Community Partnership Manager
Company data provided by crunchbase