Agfa Inkjet Solutions · 1 day ago
Field Service Engineer
United States
Full-time
Remote
Entry, Mid Level
2+ years expAgfa Inkjet Solutions specializes in innovative inkjet printing technologies and is seeking a Field Service Engineer to manage customer accounts through hardware/software maintenance. The role focuses on timely installation, repair services, and ensuring customer satisfaction while promoting the company's offerings.
Printing
Hiring Manager
Tom Nelsen
Responsibilities
Responsible for the installation and repair of assigned Agfa products, to include safety verification of electrical and environmental factors at customer site, testing of product to ensure functional operation, verification of operating performance with customer, and review of the basic operational functions with the customer to meet our training obligation at installation
Performs preventive maintenance and repair functions on assigned SMA, courtesy visits as required, and time & material accounts
Maintains regular communications with Regional Manager to provide prompt escalation to difficulties and ensure customer satisfaction
Documents service calls, expenses and time reports on a daily basis and submit to zone office on a weekly basis according to established procedures; documentation must be legible and neat
Responsible for parts ordering and returning repairable spare parts components
Ensures the service ready condition of service aids, tools and diagnostic equipment
Maintains close contact with scheduler to meet all response time and uptime commitments
Promotes all Agfa offerings (i.e. System Maintenance Agreements, Professional Services, Products)
Understand and adhere to all safety policies on the job and while driving company vehicle
Quickly ascertain customer demeanor and personality and be able to interact effectively
Engage with other Agfa employees and be able to work effectively with different skill sets, emotions and motives
Demonstrate company loyalty and consciously make decisions that are fiscally responsible and prudent
Be resourceful and creative but work without supervision while staying motivated
Incumbent serves as onsite conduit to Agfa management and Sales for customer issues: sales needs, political environment, staff changes, etc
Product expertise might be limited to similar product lines and customer environments: processors, inkjet, commercial, newspaper
Qualification
Required
Minimum of an associate degree in electronics technology or equivalent
Minimum 2-3 years' experience in a high-tech field, printing, publishing, and/or inkjet environment
Strong Communication skills both written and verbal
Problem Analysis & Judgment
Self-awareness and self-motivating
Strong customer service & support principals
Preferred
Knowledge of the Graphics, Inkjet, Printing/Publishing Market an asset
Experience and understanding of remote diagnostics
Benefits
Dynamic global organization with a history of innovation and strong product portfolio.
Challenging environment combined with a supportive management structure.
Career development and growth.
Competitive salary and benefit package.
Friendly work environment surrounded by dedicated and professional colleagues.
Company
Agfa Inkjet Solutions
About Agfa The Agfa-Gevaert Group is a leading company in imaging technology and IT solutions with over 150 years of experience.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase