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BigHand · 6 days ago

Lead Strategic Account Manager

United States

Full-time

Remote

Lead/Staff

BigHand offers technology solutions for busy legal professionals, enabling enhanced efficiency and better decision-making. The Strategic Account Manager Sales Leader will drive sales and revenue growth in the North American market while leading a team of Sales Representatives and executing the company's sales strategy.

Information TechnologyLegal TechProductivity ToolsSoftware

Culture & Values

Responsibilities

Lead, mentor, and motivate a team of 6–7 Sales Representatives to achieve individual and team sales targets

Provide coaching, training, and guidance to develop the skills and capabilities of your sales team

Foster a collaborative and high-performance sales culture within the team

Foster a collaborative sales culture with the North American market, including Solutions, Customer Success, Client Delivery, and Technology

Foster a collaborative sales culture with the Global BigHand Sales Team

Execute the BigHand Go-To-Market Playbook with precision and adapt it as necessary to meet the unique needs of the North American market

Develop and implement sales strategies and tactics that align with the company’s goals and objectives

Continuously monitor and analyse market trends, competitor activity, and customer feedback to refine and improve the sales approach

Act as the voice of the customer within the organisation, gathering insights and feedback from clients and prospects

Translate customer feedback into actionable strategies to enhance product offerings and improve customer satisfaction

Ensure that the product development team is aligned with customer needs and demands

Cultivate and maintain strong, long-lasting relationships with key clients, law firms, and legal professionals in the North American market

Engage with strategic partners and alliances that can help drive business growth, working collaboratively with BigHand’s MD of Resource Management who looks after partnerships

Represent BigHand at industry events, conferences, and networking opportunities

Monitor and track individual and team sales performance, pipeline, and revenue targets

Prepare and present regular sales reports and forecasts to senior management

Implement data-driven approaches to optimise sales processes and achieve sales goals

Qualification

Enterprise sales leadershipLegal technology knowledgeCRM software proficiencySales strategy executionCommunication skillsClient relationship buildingProblem-solving abilitiesNegotiation skillsTeam management

Required

Bachelor's degree in Business, Finance, Computer Science, or a similar field

Proven track record of successful enterprise sales leadership, ideally within the legal technology or software industry

Strong understanding of the legal industry, law firm operations, and the challenges faced by legal professionals

Exceptional communication and presentation skills

Ability to think strategically and execute tactically

Experience with CRM software and sales analytics tools

Excellent problem-solving and negotiation abilities

Willingness to travel within North America as needed

Benefits

15 days vacation per year + 2 personal days to take for anything you like!

10 paid holidays, including 4 floating holidays

3 additional BigHand days off between Christmas & New Year

Wellbeing benefits including medical, dental, vision, online wellbeing programs & webinars, access to online therapy and Employee Resource Groups (ERG)

Company-wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health

Opportunities to give back with company volunteer events and individual volunteer days

Career growth opportunities and study leave options

Family benefits including enhanced parental leave and fertility support

Financial benefits including 401K with employer match, short-term disability, life insurance, and flexible spending accounts

Fully remote working

Growing business with a global presence and a true focus on work-life balance