Unisys · 15 hours ago
Technical Support Specialist
New York, United States
Contract
Onsite
Senior LevelUnisys is a fast-growing business group focused on providing excellent customer service and engagement. They are seeking a Senior Technical Support Specialist to provide customer-first support, with a heavy emphasis on laptop support across various devices.
Business DevelopmentInformation ServicesInformation TechnologyManagement Information SystemsSoftware
Hiring Manager
Venkata Ramana Reddy G
Responsibilities
Provide support for a fast-growing group of team members in multiple divisions
Heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices
Top notch customer focused support
Excellent written and verbal communication skills
Engaged in cross-train efforts amongst peers where applicable
Contribute to site level operational readiness, process improvements
Effectively manages up as needed
Self-aware of gaps in skills, works to improve
Frequent collaboration with site lead, acting as back-up when delegated to
Cross platform collaboration with immediate peers
Assist the Service Desk by actively taking/resolving intake calls
Qualification
Required
Provide customer first support for a fast-growing business group of team members in multiple divisions
Heavy focus on laptop support with an even mix of Windows PC's, Macs, and Mobile Devices
Top notch customer focused support
Excellent written and verbal communication skills
Engaged in cross-train efforts amongst peers where applicable
Contribute to site level operational readiness, process improvements
Effectively manages up as needed
Self-aware of gaps in skills, works to improve
Frequent collaboration with site lead, acting as back-up when delegated to
Cross platform collaboration with immediate peers
Assist the Service Desk by actively taking/resolving intake calls
Company
Unisys
Unisys is a worldwide information technology company. They provide a portfolio of IT services, software, and technology that solves
Founded in 1986
10001+ employees
H1B Sponsorship
Unisys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (43)
2024 (47)
2023 (24)
2022 (21)
2021 (21)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$1.19B2025-06-16Post Ipo Debt· $700M
2020-10-29Post Ipo Debt· $485M
2010-01-19Acquired
Leadership Team
Mike Thomson
CEO & President
Raj R Raman
CTO, Cloud
Recent News
2025-12-16
Company data provided by crunchbase