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Matlen Silver · 5 days ago

Help Desk Support- Contract

Sabine Pass, TX

Contract

Onsite

Mid Level

3+ years exp

Matlen Silver is seeking an IT Help Desk Technician with 3+ years of experience to provide first-level technical support to end users. This role focuses on troubleshooting, ticket resolution, and delivering timely, high-quality customer support in a fast-paced environment.

Information TechnologyRecruitingStaffing Agency

No H1B

U.S. Citizen Only

Hiring Manager

Kyley Roberts

Responsibilities

Provide Tier 1 IT support to end users via phone, email, and chat

Troubleshoot and resolve hardware, software, and voice/data communication issues

Escalate complex issues to higher-level support when necessary

Create clear, concise, and accurate service desk tickets and documentation

Follow up on all assigned tickets and ensure issues are resolved end to end

Qualification

IT help desk experienceTicketing systemsWindows operating systemsMicrosoft 365Basic networkingTroubleshootingCustomer supportTechnical documentation

Required

3+ years of IT help desk or technical support experience

Hands-on experience with ticketing systems and technical documentation

Working knowledge of Windows operating systems, Azure, Intune, Microsoft 365, desktop/laptop hardware, printers, or basic networking

Company

Matlen Silver

Matlen Silver is a staffing agency for IT firms.

Founded in 1980

Somerville, New Jersey, USA

1001-5000 employees

https://www.matlensilver.com/

Funding

Current Stage

Late Stage

Leadership Team

Michele Beilman

Chief Executive Officer

Jimmy De Silver

President & Owner

Recent News

PR Newswire

Monument Consulting Announces 2025 Strategic Suppliers

2025-11-19

Morningstar

Matlen Silver Names Michele Beilman as First Female Chief Executive Officer

2024-05-30

Morningstar

Sompo Horizon Introduces CareGo as a Caregiving Benefit to Matlen Silver

2023-12-10

Company data provided by crunchbase