Erlanger · 1 week ago
Financial Advocate, 9a-5p
Chattanooga, TN
Full-time
Onsite
Entry, Mid Level
2+ years expErlanger is a healthcare organization, and they are seeking a Financial Advocate to serve as the primary contact for patients regarding financial liability issues. The role involves screening patients for financial assistance, communicating with patients about their financial responsibilities, and ensuring proper financial arrangements are made prior to service.
Hospital & Health Care
Responsibilities
Use a financial sequencing hierarchy to screen uninsured and underinsured patients for payment potential
Review patient prior bad debt to ensure all financial assistance and payment arrangements are secured
Communicate with patients to resolve current and prior patient liability prior to service
Assist patients with completing financial assistance applications prior to service
Financially clear patients prior to service by collecting current patient liability, establishing payment arrangements, resolving prior bad debt accounts, making Medicaid referrals, and initiating financial assistance applications prior to service
Work with facility Registration Staff and Financial Advocates to ensure hand-offs occur from Pre-Access to the Point of Service
Qualification
Required
High School Diploma or equivalent
2 years in a healthcare related field; knowledge of basic registration and third party payer experience
Previous scheduling, registration, or call center experience
Should be familiar with statutes and regulations that impact collection of past due accounts and a broad knowledge of government assistance programs, guidelines and application procedures
Demonstrated ability to read, write, arithmetic, multiplication/division including fractions and decimals
Strong computer skills, excellent customer service skills and interpersonal communication and telephone etiquette are required
Demonstrate ability to multitask and manage high volumes
Computer, fax machine, copier, multiline telephone
Individual is a self-starter and demonstrated ability prioritize work and manage multiple task in a sometimes stressful environment
Medical terminology, and basic knowledge base of CPT and ICD-9 codes, insurance coding and billing knowledge
Preferred
Associate's Degree in business administration or healthcare related field
Bilingual
Prior work experience in bank industry, commercial or governmental insurance agency
Certified Healthcare Access Associate from NAHAM
Company
Erlanger
Erlanger, named among "America's Best Hospitals" by U.S.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Angel Moore, Esq.
CEO, Erlanger CHC's & Erlanger Health System Vice President Population Health
Stephanie Boynton
VP/CEO Erlanger Bledsoe/SVED and EWCH
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