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Chase · 1 month ago

Experience Design, Vice President - Infrastructure Platforms

1230 Avenue Of The Americas, New York, NY, 10020, US

Full-time

Onsite

Mid, Senior Level

$123K/yr - $201K/yr

5+ years exp

Chase is a leading financial institution offering innovative financial solutions. As a Vice President Experience Design in Infrastructure Platforms Product Management, you will shape user experience across products and services, leading design initiatives that align with business requirements and user needs.

BankingFinancial Services

Responsibilities

Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas

Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain

Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion

Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions

Apply the Jobs To Be Done (JTBD) framework to uncover user needs, drive product strategy, and ensure solutions are rooted in real-world user jobs and outcomes

Work collaboratively across product teams, Solution Architects, and Infrastructure Platforms partners to develop innovative experiments and solutions that enhance the user experience and eliminate friction

Drive the adoption of these solutions across product teams to increase customer satisfaction. This horizontal role supports product domains, enabling best-in-class design practices and fostering a culture of user-centered innovation

Qualification

User experience designInclusive designAccessibility guidelinesDesign leadershipJobs To Be Done FrameworkClient-side technologiesAPIsMicroservicesMentoring junior designersVisual representation skillsCollaboration with teams

Required

5+ years of experience or equivalent expertise in user experience design or similar roles

Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes

Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions

Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making

Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience