Vaco by Highspring ยท 2 days ago
Customer Service Representative
Irvine, CA
Full-time
Onsite
Entry Level
$24/hr - $27/hr
1+ years expVaco by Highspring is seeking a dependable and customer-focused Customer Service Representative to serve as a key point of contact for customers. The role involves responding to customer inquiries, resolving issues, and ensuring a high level of satisfaction in a fast-paced environment.
Staffing & Recruiting
Hiring Manager
Chandler Gorman
Responsibilities
Respond to customer inquiries via phone, email, and/or chat in a professional and timely manner
Resolve customer questions, concerns, and issues while ensuring a high level of satisfaction
Document customer interactions accurately in internal systems
Process orders, returns, account updates, or service requests as needed
Collaborate with internal teams (sales, operations, billing, etc.) to resolve escalated issues
Follow established processes, policies, and service standards
Identify opportunities to improve the customer experience
Qualification
Required
1-3+ years of experience in customer service, call center, or client support roles
Strong communication and interpersonal skills
Ability to remain calm, professional, and solution-oriented
Basic computer proficiency and ability to learn new systems quickly
Strong attention to detail and follow-through
Preferred
Experience in a high-volume or phone-based support environment
Familiarity with CRM or ticketing systems (Salesforce, Zendesk, etc.)
Bilingual skills a plus
Benefits
Discretionary bonuses
Medical, dental, and vision benefits
401(k) retirement plan
Company
Vaco by Highspring
Vaco is the Talent Solutions division of Highspring, a leading global professional services organization.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase