Apply on Employer Site

Summit Health · 1 day ago

Patient Service Representative - River Oaks

Houston, TX

Full-time

Onsite

Entry Level

1+ years exp

Summit Health is a physician-led, patient-centric network committed to simplifying health care. The Patient Service Representative will provide inbound and outbound phone support, ensuring operational accuracy and excellent service to patients while managing their demographic and insurance information.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Answer all phone calls in a patient, empathetic, and passionately communicative manner

Consistently process requests with the absolute highest degree of operational accuracy

Schedule appointments and demonstrate active listening to identify and analyze client problems, providing information and solutions in a timely manner

Collect and update new patient’s demographic and insurance information

Provide clear, thorough, and accurate documentation of all interactions with patients, and other individuals on behalf of patients, in the patient’s electronic health records

Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards

Maintain access to the Health Information Exchange (HIN) and other related systems

Maintain and work with Health Information Technology to proactively identify the need for patient care

Navigate patient to care, as assigned

Communicate effectively, including appointment details, insurance information, and medical questions via telephone, email, and chat

Ensure that all barriers to care (such as language, transportation restrictions, or financial needs) are addressed

Deliver on a commitment to solve problems with patience and understanding, providing knowledgeable and thoughtful service to exceed expectations

Use HIN and other related systems to gather information needed to coordinate care and keep patients’ electronic health records up to date with the status of care that is being coordinated

Qualification

EMR systemsHealthcare knowledgeCall center experienceBilingual (English/Spanish)Telephone etiquetteCustomer service skillsBasic computer operations

Required

High school diploma or GED

1+ year of experience working in a fast paced, high growth call center

Excellent telephone etiquette

Skilled in basic computer operations and EMR

Service center excellence

Preferred

Knowledge of the healthcare industry including clinical terminology, insurance, medical billing processes, and EMR/HIN systems

Experience in the medical or health insurance field

Bilingual in English and Spanish

Benefits

Medical

Dental

Life

Disability

Vision

FSA coverages

401k savings plan

Company

Summit Health

Summit Health helps patients with all of their primary care and specialty care needs.

Founded in 1919

1001-5000 employees

https://www.summithealth.com/

H1B Sponsorship

Summit Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2020 (2)