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Sonic Automotive · 1 day ago

Service Advisor - Crown Lexus

Ontario, CA

Full-time

Onsite

Entry Level

$17/hr - $17/hr

2+ years exp

Sonic Automotive is a family of dealerships committed to the success and development of its employees. The Service Advisor at Crown Lexus is responsible for scheduling service appointments, greeting customers, providing cost estimates, and maintaining customer satisfaction throughout the service process.

AutomotiveCustomer ServiceRetail

No H1B

Responsibilities

Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible

Greets customers in a timely, friendly manner

Provides a complete and accurate written cost estimate for labor and parts. Establishes 'promised time'

Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed

Test-drive the vehicle or refer to the test technician as necessary

Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average

Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus

Maintains a dealership-prescribed standard for 'hours per customer repair order written.'

Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc

Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor

Qualification

Dealership experienceGeneral vehicle knowledgeASE certificationSales experienceCommunication skills

Required

High school diploma or the equivalent

Ability to read and comprehend instructions and information

Two years of experience in a dealership position

General knowledge of vehicle mechanical operations

Professional personal appearance

Excellent oral and written communication skills

All applicants must be authorized to work in the USA

All applicants must perform duties and responsibilities in a safe manner

All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license