OverCast Digital · 7 hours ago
Senior Client Success Manager
New York, NY
Full-time
Onsite
Senior Level
$95K/yr - $125K/yr
6+ years expOverCast Digital is seeking a relationship-driven and strategic Senior Client Success Manager to manage and grow client partnerships in the realm of TikTok Shop and social commerce. The role involves ensuring client success through effective communication and problem-solving while driving business growth and mentoring junior team members.
Marketing & Advertising
Hiring Manager
Annabelle Scaysbrook
Responsibilities
Act as the trusted advisor for clients, ensuring alignment between their goals and OverCast Digital’s solutions
Develop growth-driven strategies for TikTok Shop success, focusing on commerce, affiliate programs, and social selling
Communicate with clarity and confidence, guiding clients through campaign execution and optimization
Proactively anticipate client needs and offer solutions before challenges arise
Lead and mentor junior team members, helping them refine their client management and problem-solving skills
Work closely with internal teams to ensure seamless execution of client strategies, bridging communication between creative, marketing, and operations
Align with the VP of Accounts on account strategies, growth opportunities, and long-term client success
Analyze key performance indicators (KPIs) and translate insights into actionable recommendations for clients
Identify opportunities for account expansion, upsells, and cross-sells, driving long-term value
Develop and present quarterly business reviews, showcasing progress, learnings, and future growth opportunities
Qualification
Required
Location: Based in New York, NY
Education: Bachelor's degree in Marketing, Communications, or a related field
6+ years in account management, client services, e-commerce, or growth-focused roles
Strong understanding of social commerce, TikTok Shop, affiliate programs, and direct-response strategies
Exceptional soft skills, communication, adaptability, problem-solving, and relationship-building
Experience working with brands on growth-focused campaigns (not traditional media buying)
Ability to analyze KPIs and campaign performance and turn data into strategic insights
Passion for digital marketing, emerging commerce trends, and client success
Preferred
Strong understanding of TikTok Shop and social commerce trends
Proficiency in Google Workspace, Lark and Slack
Company
OverCast Digital
OverCast Digital is a triple-certified TikTok Shop Partner! We are a dedicated solutions partner for rising social commerce channels and provide services such as Strategy, Affiliate Management, LIVE Shopping, and Performance Marketing.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase