Apply on Employer Site

NC Department of Health and Human Services · 10 hours ago

Program Supervisor I

Wake County, NC

Full-time

Onsite

Mid Level

$51K/yr - $89K/yr

3+ years exp

The North Carolina Department of Health and Human Services (DHHS) is one of the largest agencies in the state, responsible for ensuring the health and well-being of North Carolinians. This position oversees the Central Registry and State Parent Locate Units, providing technical assistance and managing child support enforcement activities.

Health Care

Responsibilities

Oversees all incoming requests from other states, U.S. territories and other countries, use the Central Registry/State Parent Locate Service as the federally mandated initial point of contact to request location, paternity, support (monetary and medical), and enforcement of child support orders, and possesses knowledge of every component in the program

Oversees the Affidavit of Parentage process

Oversees the process for withholding unemployment benefits only from other states and partners with NC Department of Commerce

Oversees referrals for federal child support prosecution cases

Oversees that CSS automated system is updated with changes of other U.S. states and territories

Updates the federal database with changes to North Carolina policies, procedures, legal and contact information; responsible for downloading and analyzing information from other U.S. states and territories, and other countries to determine correct information to load in the CSS automated system

Serves as a resource/contact person regarding administration of CSS’s use of various state and federal location resources

Serves as a resource person for regional/national initiatives

Researches misapplied or lost child support checks for Interstate cases, working with Central Office Distribution staff, and State Disbursement Unit

Completes hiring process for new employees. Manages unit performance, analyzes work plans, monitors performance, provides on-the-job training and coaching to employees, reviews work of subordinates and evaluates performance, keeps statistical data, establishes and maintains work standards to meet state and federal programmatic requirements

Provides technical assistance regarding Interstate and Location policies and procedures to in-house staff, local child support staff, regional and state staff, other state and federal child support agencies

Responds to interstate and location issues to clients, noncustodial parents, employers, legislators, agency partners and the general public. Responds to requests for interpretations, research, writing, presentation, surveys, from the Department, Division, Section management, regional and federal offices and other entities

Serves as a resource/contact person regarding administration of NC CSS’s use of various location resources

Updates the federal database with changes to NC policies, procedures, legal and contact information; also downloads and analyzes information from other U.S. states and territories, and other countries to determine correct information to load in the NC CSS automated system

Participates in state, federal and regional conference calls

Serves as a resource responding verbally and in writing regarding policy, procedures, and NC CSS automated system for workers statewide, clients, noncustodial parents, area consultants, state office staff, employers, legislators, agency partners and the general public regarding child support. Participates on national level by attendance at conferences, presents workshops, completion of hand-outs, and participation on workgroups as appropriate. Leads meetings and communicates policy and issues to a wide variety of individuals

Prepares reports and presentations to various state, local and federal employees, responds to inquiries from state, regional and federal consultants regarding interstate and location policies and procedures as assigned

Reviews daily updates and changes to Action Transmittals, Dear Colleague Letters, Information Memorandums, Policy Interpretation Questions for program impact and discusses impact with Section Chief of Fiscal Operations

Drafts status response letters received from regional and federal child support, and responds to various surveys, questionnaires, requests for information, various assignments from Section Chief to supply requestor with NC procedures

Receives/ responds to several hundred phone calls, emails, fax requests a month

Reviews, responds to proposed federal directives, document changes, and other areas that require comment

Presents training and prepares hand-outs for workshops at the state and national levels as requested

Establishes and maintains effective working relationships with a variety of associates, legislators, other public officials, regional and federal child support employees, employees of other state agencies and the general public

Qualification

Child Support Program knowledgeAutomated CollectionTracking SystemPolicy interpretationMicrosoft Office SuiteManagement experienceTechnical assistanceTrainingDevelopmentCommunication skills

Required

Bachelor's degree from an appropriately accredited institution and three (3) years of experience related to the area of assignment; or an equivalent combination of training and experience