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Documo · 2 days ago

Account Growth Manager

United States

Full-time

Remote

Mid Level

$85K/yr - $110K/yr

3+ years exp

Documo is a fast-growing B2B SaaS company on a mission to help businesses digitize and streamline their document workflows. The Account Growth Manager will be responsible for nurturing existing customer relationships, identifying upselling and cross-selling opportunities, and expanding the use of their cloud fax platform.

Document ManagementEnterprise SoftwareHealth CareProductivity ToolsSoftware

Responsibilities

Create and implement account development strategies aligned with Documo's overall growth objectives

Analyze account data

Conduct market research

Identify upselling and cross-selling opportunities

Build strong, long-lasting relationships with our customers

Act as a trusted advisor and main point of contact

Ensure excellent customer service

Understand our customers evolving needs, and effectively communicate Documo's value proposition

Drive revenue growth within existing accounts

Collaborate with the sales team to identify opportunities, negotiate contracts, and expand business through upselling, cross-selling and expanding fax volume

Secure annual renewals from an assigned book of business

Perform account analysis to monitor churn rates and performance metrics

Stay informed about industry trends and market dynamics

Maintain up to date knowledge of our competitors

Proactively research and analyze industry developments

Identify potential opportunities and potential risks

Qualification

Account ManagementSalesforceCustomer Success ManagementMarket ResearchUpsellingCross-sellingRevenue GenerationIndustry TrendsTelecom KnowledgeProgramming KnowledgeAPI IntegrationsRelationship Building