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Sentara Health · 5 days ago

Customer Service Rep I

Norfolk, VA

Full-time

Onsite

Entry Level

2+ years exp

Sentara Health is an integrated, not-for-profit health care delivery system that is hiring a Customer Service Rep I for Sentara Patient Accounting in Norfolk, VA. The role involves handling incoming calls to address issues related to member eligibility, plan prescription benefits, claim payment issues, and patient services needs while ensuring quality service and customer satisfaction.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients

Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling

Provide quality service and customer satisfaction through effective communication and education

Qualification

Customer ServiceData EntryHealthcare BackgroundMedical BillingCommunication Skills

Required

High School Diploma or Equivalent required

Customer Service- 2 years

Previous Data Entry Experience

Preferred

Strongly prefer healthcare background (pre-authorization, insurance eligibility, referrals)

Call center experience

Benefits

Medical, Dental, Vision plans

Adoption, Fertility and Surrogacy Reimbursement up to $10,000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term, Short-Term Disability, and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

Student Debt Pay Down – $10,000

Reimbursement for certifications and free access to complete CEUs and professional development

Pet Insurance

Legal Resources Plan

Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Company

Sentara Health

Glassdoor3.7

Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission - "we improve health every day." Sentara is one of the largest health systems in the U.S.

Founded in 1988

Hampton Roads, VA, US

10001+ employees

http://www.sentara.com

H1B Sponsorship

Sentara Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (30)

2024 (7)

2023 (1)