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Greenheck Group · 18 hours ago

CRM Data and Systems Analyst

United States

Full-time

Remote

Entry, Mid Level

$68K/yr - $83K/yr

2+ years exp

Greenheck Group is a global leader in air movement and ventilation, known for its commitment to innovation and employee development. The CRM Data and Systems Analyst will assist internal customers in researching and modifying information systems, while also preparing specifications and analyzing existing system logic.

Heating Ventilation and Air Conditioning (HVAC)IndustrialManufacturing

Responsibilities

Assist internal customers in trouble shooting system issues or questions but may need to consult with other analysts on resolution

Understand functional business requirements and deliverables for assigned work

Collaborate with business partners to document business processes and functional specifications for readability and understanding by others

Create and maintain documentation for system applications/programs/designs

Create and maintain application installation and troubleshooting guides for high level programs

Work on identified solutions to a problem and test solutions against all aspects of problem as stated

Develop and perform testing on most tasks assigned to ensure proper functionality

Formulate and define system scope based on user needs and objectives through research and fact-finding to develop or modify simple changes to information systems

Create standard technical design specifications from functional requirements including system use case diagrams, data flow diagrams, system design models, pseudo code, etc

May need to work with programmers to clarify spec details during development

Manage assigned tasks and provide estimated time of completion

Minimal travel is required