Pacific Life · 23 hours ago
Operations & Process Improvement Specialist
Charlotte - NC
Full-time
Onsite
Mid, Senior Level
$111K/yr - $135K/yr
5+ years expPacific Life is a leading insurance company committed to providing support and resources for a rewarding career. They are seeking an Operations & Process Improvement Specialist to analyze operational data, identify inefficiencies, and recommend improvements to enhance productivity across departments.
FinanceFinancial ServicesInsurance
Responsibilities
Utilize AI and process automation to analyze procurement and operational data to identify trends, opportunities, and process inefficiencies
Develop and maintain dashboards, KPIs, and reports to support procurement strategy and performance tracking
Translate data into actionable insights that inform sourcing strategies, supplier performance, and spend optimization
Collaborate with procurement, finance, and business stakeholders to understand requirements and align on improvement initiative prioritization
Lead the design, documentation, and implementation of procurement processes and workflows
Manage change initiatives, build workflow documentation and develop training strategy and materials, ensuring stakeholder alignment and adoption of new processes or tools
Support procurement systems and tools by ensuring data integrity, appropriate process and system controls and process compliance
Monitor and evaluate the impact of implemented changes and continuously refine processes for efficiency and scalability
Qualification
Required
Bachelor's degree in Business, Supply Chain, Data Analytics, or a related field
5+ years of experience in operational analysis, procurement analytics, or business process improvement
Proficiency in data analysis and reporting tools (e.g., Excel, Power BI, Tableau, SQL)
Strong understanding of procurement processes, sourcing strategies, and supplier management
Experience in business process design, documentation, change management and implementation
Excellent communication and interpersonal skills with the ability to influence and collaborate across functions
Familiarity with change management methodologies and tools
Preferred
Experience with procurement systems (e.g., PeopleSoft, Coupa, Oracle)
Knowledge of Lean, Six Sigma, or other process improvement methodologies
Project management experience or certification (e.g., PMP, CAPM) is a plus
Strong verbal and written communication skills
Experience with AI, development of AI agents & process automation tools
Experience in a global company and delivery of projects & initiatives impacting markets with complex, varied requirements
Benefits
Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation.
Company
Pacific Life
Pacific Life Insurance is an insurance company that provides life insurance products, annuities, and mutual funds.
1001-5000 employees
H1B Sponsorship
Pacific Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (9)
2023 (16)
2022 (19)
2021 (14)
2020 (17)
Funding
Current Stage
Late StageTotal Funding
$1.44B2025-09-03Debt Financing· $750M
2025-06-18Debt Financing· $688.57M
Leadership Team
Howard Hirakawa
Senior Vice President, Fund Advisor Operations
Joe Krum
Senior Vice President & Managing Director, Global Institutional Investment Group
Recent News
Private Capital Journal
2025-12-05
2025-11-22
Company data provided by crunchbase