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SonderMind · 1 day ago

Care Coordinator

United States

Full-time

Remote

New Grad, Entry Level

$21.64/hr - $21.64/hr

SonderMind is a company dedicated to providing personalized mental health care. As a Care Coordinator, you will support clients in accessing mental health services, ensuring they are connected with the appropriate care providers and maintaining support throughout their care journey.

Health CareInsuranceMental HealthmHealthTelehealthTherapeuticsWellness

Responsibilities

Provide primary support for clients seeking care to manage their mental and behavioral health wellness

Utilize a variety of technologies to ensure the client is connected with the appropriate therapist and maintains the required support through an episode of care

Utilize a consultative approach to assist with identifying the correct provider for care

Manage inbound and outbound calls and other forms of communication while applying standard guidelines to address or route messages to the appropriate care team member for follow-up when necessary

Interact with external partners and healthcare systems to ensure access to care

Conduct outreach to referred clients and provide personalized onboarding services and assistance with all aspects of getting into care

Assist with care coordination tasks such as appointment scheduling and facilitating communication with providers and other care team members

And other responsibilities and ad-hoc projects from time to time based on business needs

Qualification

Care coordinationCommunication skillsTechnology proficiencyProblem-solving skillsAdaptabilityAttention to detailGoal-orientedOpenness to feedback

Required

Strong desire to assist clients and provide support to those seeking mental health care

Ability to work with people in vulnerable situations

Strong communication skills, both written and verbal

Motivated and eager to learn, ability to adapt to new technologies, processes, and workflows

Strong problem-solving skills and attention to detail

Flexibility to work in a fast-paced, dynamic environment

Goal-oriented with a strong drive to achieve results

Openness to feedback and a commitment to personal and professional development

Familiarity with job-relevant AI platforms such as Gemini, ChatGPT, Claude, GitHub Copilot or other industry-standard AI productivity tools

Benefits

A generous PTO policy, with a minimum of three weeks off per year

A holiday schedule that follows standard U.S. holidays

Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)

Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options

Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)

Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave

401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested

Join teammates from across the country at our annual company gathering

Company shutdown between Christmas and New Year’s

Supplemental life insurance, pet insurance, commuter benefits, and more