ServiceLink · 1 week ago
Director, Chief of Staff to the CTO
DFW Metroplex
Full-time
Onsite
Senior Level, Lead/Staff
$120K/yr - $140K/yr
10+ years expServiceLink is a mortgage services company that helps clients in the lending industry achieve their strategic goals through technology and services. They are seeking a highly qualified leader to serve as Chief of Staff to the EVP, Chief Digital & Technology Officer, overseeing operations and providing strategic alignment within the IT organization.
Asset ManagementFinancial ServicesInsurance
No H1B
Responsibilities
Provide comprehensive executive-level support to the Chief Digital & Technology Officer effectively serving as the right hand of the leader
Monitor and oversee planning and execution of technology projects and initiatives, in collaboration with product, business and other technology leaders, to ensure adherence to established timelines and alignment with company expectations
Be exceptionally organized with the flexibility to adapt to situations as they occur
Maximize the impact of the CDTO by strategically advising on prioritization, delegation, and opportunities to improve efficiency
Ensure that people, resources and staffing efforts are aligned with departmental needs, company objectives, and CDTO expectations
Act as a central point of coordination for strategic priorities, operational decisions, and cross-functional alignment, and working closely with operations, finance, communication, and technology team members
Directly support the CDTO, creating as much bandwidth as possible for the leader to focus on other strategic priorities
Helping CDTO best manage and prioritize time and coordinate logistics – when and where does CDTO need to participate, what are upcoming deadlines, how are projects progressing and how do they fit into the roadmap
Thought partner and sounding board; the Chief of Staff interacts with many different team members and can pick up on issues before they become a crisis
Ensure executive readiness for critical meetings by preparing agendas, briefing materials, and aligning stakeholders
High affinity for execution and getting things done. Handles one-off or special projects that don’t really belong to anyone else, but keeps things moving forward and lets CDTO focus on other critical efforts
Drive measurable improvements in operational efficiency, track key performance metrics, project delivery timelines, and executive decision-making effectiveness
Facilitates Cross-functional Meetings, keeping track of what needs to be brought to the leader’s attention, tracking action items and holding people accountable for deadlines
Organizing project portfolio from a high level, strategic viewpoint – are projects on track, what are project risks, where does CDTO need to intervene
The nature of the role is versatile and gives an incredible amount of visibility into the entire business as well as allows you to build relationships with leaders across the company
Coordinates routine administrative tasks such as meetings and budgets as well as strategic, executive level activities
All other duties as assigned
Qualification
Required
Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future
10+ years of progressive experience with success providing comprehensive support to senior leaders in a corporate environment
Bachelor's Degree required, Master's Degree preferred; in Business Administration, Information Technology, Computer Science or other related fields
Technical fluency (Cloud and AI/ML) and ability to communicate across technical and non-technical audiences
Strong project management experience—tracking and reporting on multiple complex, enterprise-level technology projects
Financial acumen and ability to make informed business decisions
Proven success influencing without direct authority across all organizational levels
Confidence and business acumen to deliver messages and drive results collaboratively
Ability to multi-task and pivot quickly as priorities shift
High emotional intelligence and trust-building capability
Independent mindset, data driven, with a bias action and execution
Ability to synthesize complex information and present actionable insights to executive leadership
Preferred
Master's Degree preferred; in Business Administration, Information Technology, Computer Science or other related fields
Company
ServiceLink
ServiceLink offers asset management, insurance, and mortgage loan services. It is a sub-organization of Fidelity National Financial.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Azur
Chief Executive Officer
David Holland
Chief Financial Officer
Recent News
2026-01-24
2025-12-13
HousingWire.com
2025-12-12
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