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AstraZeneca · 12 hours ago

Omnichannel Program Manager - Pharmaceutical Mfg.

US - Wilmington - DE

Full-time

Hybrid

Senior Level

5+ years exp

AstraZeneca is a global business that’s growing rapidly and innovating at every turn. The Omnichannel Program Manager will serve as the single point of contact for delivery, managing demand intake processes and fostering cross-functional collaboration to ensure successful project delivery.

BiopharmaBiotechnologyHealth CareMedicalPharmaceuticalPrecision Medicine

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Single Point of Contact for Delivery and accountable for all demand that comes through their respective Omnichannel and Content Delivery team

Manage a clear and concise process for demand intake and and maintains a backlog or forecast of upcoming work which may include new requirements, change requests, and defect fixes via standard GCO GCS work management tools (i.e., JIRA)

Drive discussions to understand level of effort associated with back-log items, prioritize which items require action, and ultimately define scope for delivery schedules (i.e., sprints) and timelines to deliver work

Facilitate and foster cross-functional collaboration to drive successful E2E delivery for demand that comes through respective delivery team

Understand how to best leverage team’s diverse skills and capable of coordinating requests and delivery plans with interdependent tasks

Leads daily calls to drive collaboration and clear emerging impediments blocking delivery

Run periodic planning and retrospective sessions that enable team to focus on continuous improvement in delivery ways of working

Maintain a high-level view into resource capacity to optimize output and minimize delivery risk and data dashboards that reflect productivity delivery team

Motivate delivery team through guidance, organization and skill development opportunities

Qualification

Omnichannel experienceAgile methodologyProject managementJIRA managementCRM platformsAnalytical skillsChange managementCross-functional collaborationTeam leadership

Required

Bachelor's Degree with minimum of 5 years of omnichannel relevant experience or 10 years of relevant omnichannel experience if no degree

Experience consisting of overseeing delivery associated with web, print/digital content and multi/omnichannel customer experiences

Experience overseeing multiple complex delivery projects in parallel – some of which have interdependencies across one another

Experience coordinating a multi-disciplinary team of on and offshore resources to deliver according to a common objective in Agile and Waterfall ways of working

Conceptual understanding on how marketing tools are leveraged to create customer engagement experiences

Experience in managing and maintaining JIRA or similar Work Management Tool to organized work for a cross-functional team

Preferred

Conceptual understanding of marketing technology ecosystems and how tools enable customer engagement

Experience in pharmaceutical or life sciences commercial operations

Familiarity with CRM platforms (e.g., Veeva, Salesforce) and marketing automation tools

Strong analytical skills for interpreting delivery metrics and optimizing processes

Demonstrated ability to lead change management and foster adoption of new ways of working

Company

AstraZeneca

Glassdoor4.1

AstraZeneca is a pharmaceutical company that discovers, develops, manufactures, and markets prescription medicines. It is a sub-organization of Investor.

Founded in 1999

Cambridge, Cambridgeshire, GBR

10001+ employees

https://www.astrazeneca.com

H1B Sponsorship

AstraZeneca has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (2)

2020 (11)