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WM India · 1 day ago

Manager of Outside Sales - Houston, TX

Houston, TX, United States

Full-time

Onsite

Mid, Senior Level

5+ years exp

WM is North America’s largest comprehensive waste management environmental solutions provider, and they are seeking a Manager of Outside Sales to lead a team of Sr. Account Executives in the Greater Houston Area. The role involves driving new business development, managing sales strategies, and ensuring high levels of customer satisfaction.

Information Technology & Services

Responsibilities

Leads the Great Houston Area’s new business development efforts by directing and supporting SAEs in prospecting, competitive takeaways, and market share growth; assigns new business targets and ensures consistent field execution

Drives the Greater Houston Area’s growth strategy by reinforcing disciplined prospecting, cross‑selling, and pipeline development practices; partners with Sales and Retention teams to ensure alignment between acquisition and retention priorities

Demonstrates outstanding management and customer service skills to motivate team members and affect a loyal customer base

Establishes and maintains a high level of customer satisfaction on all transactions with existing customers. Communicates to and works with the Area Management Team to help resolve unique customer issues

Supervises activities of the Sales Department. Ensures team members meet or exceed call activity, proactive retention, pricing improvement, service upgrades, and service agreement conversion goals. Also ensure SAEs meet or exceed new business acquisition, prospecting activity, and cross-selling expectations

Maintains an ongoing training, coaching and mentoring program in order to develop the skills of retention personnel. Provides field-based coaching to SAEs to strengthen hunting behaviors, competitive positioning, and pipeline development

Works with the Area Sales Manager to communicate and effectively manage the Area’s price increase strategies including meeting price increase goals

Effectively manages, maintains and ensures the use of WM sales tools (i.e. Proposal Program, Customer Database, Pricing Tools, etc.). Ensure SAEs leverage these tools to support prospecting, lead generation, and new business proposals

Analyzes lost business trends and recommends corrective actions. Analyzes competitive activity and identifies opportunities for market share growth

Provides expert industry knowledge and interpretation of regulations to retention team and customers

Regularly meets with customer executives to ensure client needs are being met and expectations are exceeded. Also participates in field rides and prospect meetings to support new business development and strengthen customer acquisition efforts

Interviews and recruits qualified candidates for open SAE positions as needed