StubHub · 22 hours ago
GCS Sr Supervisor, Managed Account
Atlanta, Georgia, United States
Full-time
Onsite
Mid, Senior Level
$67K/yr - $67K/yr
4+ years expStubHub is on a mission to redefine the live event experience on a global scale. The Global Customer Service Senior Managed Account Supervisor oversees the daily operations of the Broker Managed Account team, ensuring adherence to quality standards and driving operational excellence in service support for high-value broker accounts.
E-CommerceMarketplaceTicketing
Responsibilities
Lead and mentor a team of account specialists to exceed performance targets and deliver exceptional service to top brokers
Monitor and analyze team performance metrics, including quality of interactions, broker satisfaction, and adherence to response and resolution service levels
Provide comprehensive feedback and performance evaluations to team members, identifying areas for improvement and implementing targeted development initiatives
Address escalated broker inquiries and complaints with urgency and professionalism, ensuring timely resolution and satisfaction
Collaborate cross-functionally to implement process improvements and enhance the overall top brokers’ experience
Conduct regular team meetings to communicate goals, initiatives, and performance expectations, fostering a culture of accountability and continuous improvement
Foster a culture of accountability, teamwork, and continuous improvement within the broker team
Additional duties as assigned
Qualification
Required
Minimum of 4 years of experience in customer service
Minimum of 2 years of experience in a supervisory or leadership role in customer service or high-value accounts related industry
Advanced problem-solving abilities and confidence in navigating complex issues with strategic insight
Excellent verbal and written communication skills, with the ability to effectively communicate across multiple organizational levels
Strong organizational skills and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Proficiency in Microsoft Office and CRM software
Preferred
Experience working in a performance-driven culture is a plus
Certification in customer service or relevant training programs is desirable
Benefits
401k
Premium Health, Vision, and Dental Insurance options
Paid Time Off
Paid parental leave
Comprehensive health benefits
Company
StubHub
StubHub is a ticket marketplace where users buy and sell tickets for sports, concerts, theater, and live events. It is a sub-organization of eBay.
1001-5000 employees
H1B Sponsorship
StubHub has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (20)
2023 (20)
2022 (4)
2021 (4)
2020 (33)
Funding
Current Stage
Public CompanyTotal Funding
$59.23MKey Investors
ViagogoStephens GroupBEA Systems
2025-09-17IPO
2021-12-23Series Unknown· $39.63M
2021-09-08Acquired
Leadership Team
Connie James
Chief Financial Officer
Recent News
The Motley Fool
2026-01-12
Company data provided by crunchbase