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Ameriprise Financial Services, LLC · 1 day ago

UX Content Manager

Charlotte, North Carolina

Full-time

Hybrid

Senior Level

$93K/yr - $128K/yr

5+ years exp

Ameriprise Financial Services is a diversified financial services leader with a focus on client engagement and asset management. They are seeking an experienced UX Content Manager to enhance user experiences across their channels by developing intuitive user journeys and collaborating with various teams to deliver exceptional content experiences.

CommercialConstructionProperty ManagementReal EstateResidential

Responsibilities

Delivering exceptional UX content experiences: Work closely with Product Owners, Marketing Managers and others to articulate marketing objectives, determine relevant content, and coordinate resources to plan, write, edit, design, present, test and improve content

Robust collaboration with UX and Design teams: Provide content-led strategies and UX content to optimize user flows and enable best practices

Translating content strategy into content requirements: Determine UX content experience solutions that meet consumer expectations

Contributing to the development of a content strategy: Partnering across multiple platforms and channels to support the goals of the marketing department and the firm

Qualification

UX copywritingContent strategyWeb publishingHTMLCSSJavaScriptFigmaCommunication skillsOrganizational skills

Required

Minimum 5 years of professional experience in web development teams working in close collaboration with information architects, business analysts, user experience designers, developers, project managers and results analysts

Proficient in UX copywriting with a strong user-focus. Ability to write and edit usable buttons, form names, headlines, summaries and other micro-messaging such as user tips, home page highlights and more

Demonstrated understanding of impacts to content in an evolving digital environment. This includes basic technical knowledge of web publishing, responsive design, information architecture, interactive design principles, web usability, HTML, CSS, JavaScript, search, taxonomy, and metadata

Experience in analyzing and applying information from multiple sources including consumer trends, competitive and market challenges, and user experience labs

Familiarity with content management and project collaboration systems

Superior communication skills, including delivering presentations to senior leaders and various sized groups

Strong written communication skills

Strong organizational skills and attention to detail; able to effectively manage multiple priorities concurrently and thrive in an ambiguous and rapidly changing environment

Bachelor's degree or equivalent in Marketing, Journalism, or related field