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Harris Computer · 5 hours ago

Claims CSR

Alaska, United States

Full-time

Onsite

New Grad, Entry Level

Harris Computer is seeking a Claims CSR to provide excellent customer service in interpreting contract benefits and providing claim status. The role involves answering calls, documenting interactions, and collaborating with team members to ensure efficient service delivery.

Responsibilities

Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach

Provide claim status to policyholders or providers with a positive and professional approach

Answer calls as required by company policy in a helpful, professional, timely manner

Place outgoing calls as needed to provide or obtain information

Document (written/on-line) all calls while in progress

Transfer calls to employees in other departments as required to meet customer needs

Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail

Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards

Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts

Qualification

Contract interpretationClaim status knowledgeCall documentationCross training participationAudit trail maintenancePositive attitudeProfessional approachHelpful demeanorTimely communicationTeam collaborationOpen communication

Required

Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach

Provide claim status to policyholders or providers with a positive and professional approach

Answer calls as required by company policy in a helpful, professional, timely manner

Place outgoing calls as needed to provide or obtain information

Document (written/on-line) all calls while in progress

Transfer calls to employees in other departments as required to meet customer needs

Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail

Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards

Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts

Company

Harris Computer

Glassdoor4.1

Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.

Founded in 1976