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Gosiger · 3 weeks ago

Information Technology Infrastructure Manager

Dayton, OH

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Gosiger is seeking an IT Infrastructure Manager to ensure reliable and secure technology solutions for business partners. The role involves managing day-to-day IT operations, leading the Technology Support Team, overseeing cybersecurity measures, and serving as a project manager for IT initiatives.

Industrial AutomationIndustrial ManufacturingManufacturingMechanical EngineeringRobotics

Responsibilities

Manage all day-to-day operations for IT infrastructure and end user devices (servers, networks, PCs, cell phones, 8x8 phones)

Tiered response to support channels

Maintain documentation on all systems

Lead disaster recovery efforts

Maintain established partner relationships for support of co-managed infrastructure

Act as final escalation for issues needing raised outside the Technology Support Team

Escalate to senior IT leadership when necessary

Lead the Technology Support Team members including:

Training, coaching and development

Goal and expectation setting

Maintain appropriate coverage and scheduling of tiered support channels

Annual strategic and tactical planning

Review and manage cybersecurity threats, incidents, and investigations

Help establish and maintain the cybersecurity playbook

Escalate to senior IT leadership when necessary

Develop, refine, and implement IT best practice policies and procedures

Work towards standardization

Maintain disaster recovery and business continuity standards

Assist with compliance documentation

Improve workflows and operational efficiency

Conduct regular system access audits

Serve as Project Manager for IT projects and initiatives

Collaborate with stakeholders

Communicate objectives and report on progress

Partner with all IT teams/team members to achieve our Vision and Mission

Provide assistance when needed

Be an excellent steward of money

Focus on value of investments

Recommend cost savings when possible

Commitment to ongoing personal and professional development through training, coaching, and/or mentoring

Other duties as assigned

Qualification

Microsoft Office 365WAN/LAN networksCybersecurity solutionsProject managementHybrid Active Directory/EntraSystem AdministrationNetwork AdministrationAnalytical skillsHigh work standardsProblem-solving skillsTeam collaborationSelf-motivated

Required

College diploma or university degree in the field of computer science [or equivalent field] and/or [8] years equivalent work experience

Expertise in troubleshooting, supporting, and maintaining: Microsoft Office 365, Microsoft Windows PC operating systems, WAN/LAN networks, Proficient working knowledge of VLANs, Hybrid Active Directory/Entra

Strong background using cybersecurity solutions and processes

Proven experience managing an IT team

Experience working in a team-oriented, collaborative environment

Experience establishing process and procedures

Project management experience in: Implementing projects, Decision-making, Coordinating complex initiatives

Willingness to work different shifts or weekends for project implementations

Willingness to provide afterhours on-call support on rotation

Commitment to quality, high work standards, and confidentiality

Proven analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks in a high-pressure environment

Highly self-motivated and directed