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SUNY Brockport · 2 days ago

Communications Infrastructure Technician

Brockport, NY

Full-time

Onsite

Entry, Mid Level

$58K/yr - $63K/yr

1+ years exp

SUNY Brockport is an exceptional regional comprehensive public university that offers high-quality undergraduate and graduate degree programs. The Communications Infrastructure Technician position provides installation and support for the University's network, telephone system, and security systems, requiring excellent interpersonal communication skills and the ability to work both independently and as part of a team.

Higher Education

No H1B

Responsibilities

Maintains the day-to-day operations, addresses customer issues and requests, and manages the telephone infrastructure, including all VOIP telecommunications, the voice mail system, and call center software

Installs access control systems (Cbord CS Gold) with card swipes

Gathers, organizes, and analyzes data in the completion of a variety of functional assignments

Applies troubleshooting and problem resolution skills to determine issues using established parameters, escalating as necessary

Works with various network hardware platforms, network related protocols and software, and related technical standards critical to the operations.?

Works with network diagnostic and performance management tools and software.?

Ensures the proper operation of campus emergency notification systems

Assists with campus improvement initiatives

Assists with the design, implementation, and documentation of systems and technologies

Performs updates and maintenance of hardware and software related to communications technologies

Collaborates with Facilities and Planning

Collaborates with network staff to troubleshoot and repair infrastructure and configuration issues

Works to improve processes needed to provide quality customer service

Maintains, upgrades, and documents the campus cable/fiber plant

Troubleshoots and supports residential network, security cameras, and access control concerns/issues. Works directly with customer (students) on support related issues

Provides proper notification to users when services are unavailable

Serves in a 3 person on-call rotation to help support critical after hours access control/security hardware/software issues

Qualification

Network infrastructure installationNetwork cablingAccess control systemsNetwork diagnostic toolsFiber installationTroubleshooting skillsCustomer serviceInterpersonal communicationTeam collaboration