Stackline · 2 days ago
Customer Strategy Manager
Seattle
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $120K/yr
4+ years expStackline is a connected commerce platform for innovative brands, and they are seeking a Customer Strategy Manager to join their Customer Strategy team. This role involves building strong relationships with customers, understanding their objectives, and ensuring their continued success with Stackline's products and services.
AnalyticsE-CommerceMachine LearningRetail TechnologySoftware
Responsibilities
Build strong relationships with customers to understand their goals, objectives, and challenges
Conduct regular business reviews with customers to share valuable insights, discuss their progress, address any concerns, and identify new opportunities
Deliver relevant and compelling insights to customers on a regular cadence
Develop and execute customer success plans to ensure the achievement of customer goals and objectives
Collaborate with cross-functional teams to identify opportunities to enhance customer experience and drive customer growth
Act as the voice of the customer within the organization, advocating for customer needs and requirements
Continuously monitor customer health and proactively identify and address any issues to ensure customer satisfaction and retention
Qualification
Required
Bachelor's degree in a relevant field
4-5 years of experience in customer success or account management, preferably in a B2B SaaS environment, and/or 3+ years in a relevant customer-facing role such as those at a top management consulting or investment banking firm
Highly analytical, with experience analyzing customer data and providing insights to drive continued customer improvement
Strong proficiency with Excel to uncover insights and PowerPoint to organize and present findings with logical storytelling
Strong communication and interpersonal skills, with the ability to navigate complex customer engagements. Customers should be routinely shocked by how quickly you respond
High emotional intelligence, with the ability to build strong relationships and influence stakeholders at all levels of the organization
A true passion and motivation to delight customers, and treat each customer as if they were your only one
Ability to work in a fast-paced environment while maintaining focus on primary goals
Ability to think big, solve problems, and are detail oriented
Proficient in Microsoft Outlook, Excel, and PowerPoint
Ability to travel monthly to quarterly depending on your assigned client portfolio
Benefits
Comprehensive benefit plans covering medical, dental, and vision
Fertility benefits
401k plan plus company match
Company paid Life Insurance
20 days of Paid Time Off annually
9 Paid company holidays
100% Paid Parental Leave - 20 weeks for birthing mothers and 12 weeks for all other parents
Summer Fridays early close at 3 pm
Fully stocked kitchen snacks with fresh fruit
Happy hours and monthly catered lunches
Company
Stackline
Stackline is a retail intelligence and software company that provides tools, data, and services for e-commerce.
201-500 employees
H1B Sponsorship
Stackline has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (10)
2022 (18)
2021 (14)
2020 (4)
Funding
Current Stage
Growth StageTotal Funding
$180MKey Investors
TA AssociatesGoldman Sachs Growth Equity
2021-06-08Series B· $130M
2020-11-19Series A· $50M
Leadership Team
Michael Lagoni
CEO
Amelia Slick
People Partner
Recent News
Seattle TechFlash
2025-04-26
Company data provided by crunchbase