PAR Technology · 1 day ago
Application Support & Operations Analyst
United States
Full-time
Remote
Entry, Mid Level
$60K/yr - $70K/yr
2+ years expPAR Technology Corporation is a leader in restaurant technology, providing innovative solutions to empower brands worldwide. The Application Support & Operations Analyst will manage and optimize the PAR OPS back-office system for restaurant clients, ensuring seamless operations and supporting cost control, labor scheduling, and reporting.
ComputerEnterprise SoftwareHardwareInformation ServicesInformation TechnologySoftware
Responsibilities
Become a subject matter expert in the PAR OPS back-office solution
Administer client databases with high attention to accuracy and integrity
Execute client requests and configuration changes with precision and timeliness
Advise clients on best practices, usage trends, and process improvements
Manage tasks via support tickets, emails, virtual meetings, and phone
Keep internal tracking tools and client records updated
Respond to inquiries professionally and promptly
Cross-train with teammates and contribute to continuous improvement efforts
Suggest improvements to team workflows and customer experience
Perform additional duties as assigned
Qualification
Required
2–3 years of experience with POS or back-office systems in the restaurant industry
2–3 years in a technical customer success, implementation, or restaurant IT operations role
Familiarity with restaurant workflows and operations
Strong analytical and problem-solving skills
A passion for learning and staying current with technology
Excellent written and verbal communication
Bachelor's degree in a technical field or equivalent experience
Preferred
Experience in a client-facing or professional services role
Ability to manage multiple tasks and prioritize with urgency
Proficiency with Microsoft Office (Excel, Outlook, SharePoint)
Comfort working in multi-channel support environments (email, ticketing systems, phone)
Detail-oriented with a focus on data integrity
Strong organizational and follow-through skills
Company
PAR Technology
PAR Technology creates and markets products that help restaurant and retail operators.
1001-5000 employees
H1B Sponsorship
PAR Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$205M2025-01-21Post Ipo Debt· $100M
2020-02-06Post Ipo Debt· $105M
2011-01-03IPO
Leadership Team
Savneet Singh
Chief Executive Officer
Bryan Menar
Chief Financial Officer
Recent News
2026-01-11
2026-01-08
2025-12-11
Company data provided by crunchbase