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Pomelo Care · 5 days ago

Product Operations Manager

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $140K/yr

5+ years exp

Pomelo Care is the national leader in evidence-based healthcare for women and children, delivering personalized clinical interventions. The Product Operations Manager will empower product and technical organizations to scale operations, improve processes, and support product launches.

ChildrenHealth CareMobile AppsWomen's

Responsibilities

Become an expert in all of Pomelo’s products, and help define business processes that surround them

Serve as a thought and execution partner to our technical functions including engineering, product, design, and data science

Collaborate with our clinical, clinical operations, market operations, and other teams to understand their operational needs and help improve their processes with product or technical support

Execute and continuously improve processes leading up to feature launch to ensure a successful launch, as well as provide ongoing support of our product and patients

Qualification

Digital product operationsAnalytical skillsProblem-solving skillsSQL experienceCross-functional collaborationCommunicatorOperational process buildingTechnical systems knowledgeProgramming language knowledge

Required

5+ years professional experience in digital product operations, or similar operational experience working closely with a technical team on a digital product

Passionate about the problem Pomelo is trying to tackle

Scrappy and able to build operational processes from 0, but also have the vision to know how to scale them when needed

Comfortable scoping and tackling ambiguous problems

Comfortable learning about and working across different technical systems

Willing to roll up your sleeves and tackle any operational challenges, no matter how big or small

Excited to work cross-functionally across technical and non-technical stakeholders, including folks who do not have as much product knowledge or expertise as yourself

A strong communicator who can quickly understand the needs of different audiences and adapt communication appropriately

Strong analytical and problem-solving skills: SQL experience is preferred, but at a minimum you're comfortable working with spreadsheets and pivot tables