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Interwell Health · 22 hours ago

Enrollment Coordinator

United States

Full-time

Remote

Entry Level

2+ years exp

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare. As an Enrollment Coordinator, you will be responsible for enrolling eligible health plan members into the CKD program and will engage with members to discuss the benefits of the program.

Health CareMedicalWellness

Growth Opportunities

Responsibilities

Make outbound calls to contact referred members of contracted clients to engage and educate members on the CKD program and its benefits

Effectively communicate how our services could benefit prospective patients, overcome patient objections, understand the elements of our value proposition, and adapt this to patients’ needs and concerns

Meet or exceed set goals, such as rate of enrollments/engagements, call volume, and documentation quality

Follow established company policies and procedures and apply acquired job skills to accomplish daily enrollment/ un-enrollment operations/processes

Determine eligibility for related plan members to ensure compliance, and obtain missing information for enrollment completion

Qualification

Patient support experienceCustomer service experienceCall center experienceSales experienceMulti-taskingActive listeningVerbal communicationWritten communication