Abridge · 2 days ago
Program Manager, Knowledge Documentation & Accessibility
United States
Full-time
Remote
Senior Level
$108K/yr - $149K/yr
5+ years expAbridge is a healthcare technology company focused on improving clinical documentation through AI-powered solutions. They are seeking a Program Manager to lead the development and maintenance of Knowledge Base content, ensuring clarity and usefulness for both internal and external users while collaborating with various teams to support feature launches.
Artificial Intelligence (AI)Health CareIntelligent SystemsMachine LearningMedical
Responsibilities
Own the creation, maintenance and governance of both internal and external-facing Knowledge Base content: Produce content such as user guides, troubleshooting steps, Feature Guides, SOPs and FAQs
Collaborate with subject matter experts: Work closely with engineers, developers, product managers, and other technical staff to gather information and ensure accuracy
Develop and standardize content: Create and maintain documentation templates, adhere to and update style guides, and ensure consistency across internal and external information
Analyze and address audience needs: Determine the information needs of different users—from beginners to experts—and adapt content to ensure maximum clarity and usefulness
Collaborate to Integrate chatbots effectively with our CRM (Zendesk)
Analyze user feedback and chatbot performance data to identify areas for improvement
Manage documentation for new feature launches: Partner closely with Product, Product Marketing, Product Design, Engineering, Clinical, and Implementation teams to gather information on upcoming features and changes.Oversee documentation and manage deadlines to ensure documentation is ready in a timely manner
Gather feedback from internal teams and customer-facing stakeholders to continuously improve documentation strategy and usability
Qualification
Required
5+ years of experience in technical writing for complex software products
Experience that demonstrates proficiency in producing highly effective Knowledge Base content to both internal and external audiences
Excellent written and verbal communication skills, with exceptional attention to details
Extreme organization
Results-driven attitude, with the ability to thrive in a fast-paced, results-driven environment with frequent changes and tight timelines
The ability to detect gaps in knowledge and pursue the smallest details to make documentation accurate
Proven ability to synthesize highly technical or abstract information into clear, usable documentation
Experience collaborating with cross-functional teams, including engineering, product, marketing, and clinical
Preferred
Familiarity with medical and clinical terminology, especially in the context of EHR workflows, documentation, or coding
Experience in the healthcare, health tech, or life sciences space
Familiarity with AI/ML concepts and the ability to explain AI-powered product features to a nontechnical audience
Background in defining documentation formats or setting up documentation infrastructure
Benefits
Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
Paid Parental Leave: Generous paid parental leave for all full-time employees.
Family Forming Benefits: Resources and financial support to help you build your family.
401(k) Matching: Contribution matching to help invest in your future.
Personal Device Allowance: Tax free funds for personal device usage.
Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
Compensation and Equity: Competitive compensation and equity grants for full time employees.
Company
Abridge
Abridge is an AI-driven platform that transforms patient-clinician conversations into structured clinical notes for healthcare industries.
201-500 employees
H1B Sponsorship
Abridge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$757.5MKey Investors
Spark CapitalIKS HealthWittington Ventures
2025-06-24Series E· $300M
2025-02-17Series D· $250M
2024-02-23Series C· $150M
Leadership Team
Jonathan Lydon
VP People
Recent News
MedCity News
2026-01-07
HospitalManagement.net
2025-12-24
Company data provided by crunchbase