Majesco · 19 hours ago
Technical Account Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$85K/yr - $115K/yr
10+ years expMajesco is a leading insurance solutions and services provider, and they are seeking a Technical Account Manager to act as a trusted advisor for their Premium Support customers in the insurance industry. The role involves building strong relationships with key customers, ensuring their technical needs are met, and advocating for their satisfaction with Majesco's products and services.
ConsultingInformation TechnologyInsuranceInsurTechSoftware
Responsibilities
Build exceptional client relationships by acting as a technical advisor to assigned premium support accounts, requiring conversational level technical expertise across Majesco products and specialized skills in at least one area of Majesco technology
Map customer business processes, including insurance and Property & Casualty (P&C) workflows, to Majesco’s product capabilities, identify gaps, and work with stakeholders to bridge those gaps within determined timelines
Manage and understand SNOW incidents, customer escalations, and business pain points. Partner with internal teams on incident resolution ensuring that the customer is engaged and aware of action plans and resolution timing
Own escalations to resolution for assigned accounts, ensuring customer and internal stakeholders are updated at defined intervals
Work with management on politically sensitive issues impacting either the customers, business, or Majesco's relationship with the customer within regulated insurance environments
Develop support and action plans with internal teams to drive issue resolution for customers (i.e. backlog burndown, priorities, etc.), including RCAs and long-term stability improvements
Establish and maintain regular meeting cadence with account stakeholders, including weekly updates, monthly operational reviews, and quarterly alignment meetings
Communicate proactively with customers regarding product and program information, supportability issues, and strategic product plans where appropriate for insurance clients
Create project plans to effectively upgrade and drive version currency of our software, including understanding base upgrades, aligning upgrade activities, planning deployments, and coordinating successful releases with stakeholders
Help customers attain maximum value from the products or services they’ve purchased, ideally assisting them in gaining more value than they anticipated, promoting the value of our products and software use with as little customization as possible, and participating in health checks, bureau adoptions, CR requests, release management, and monitoring
Qualification
Required
Minimum 10+ years of experience in customer engagement, technical support, or account management role; at least 3–5 years of experience on insurance technologies, with Property & Casualty (P&C) insurance experience strongly preferred
Excellent interpersonal, communication, and presentation skills, with the ability to serve in an advisory role with both technical and business stakeholders
Consulting and leadership skills, with the ability to adapt to various work settings and navigate complex stakeholder environments
Demonstrated problem solving and decision-making skills for complex problems across functional areas and stakeholders
Strong project management skills, including the ability to manage multiple projects simultaneously
Ability to work cross functionally and collaboratively with customers, team members, and stakeholders in technical and non-technical capacities
Experience with software implementation projects, including requirements gathering, functional specifications, QA, user acceptance testing, or training
Understanding of software development lifecycle methodology and software concepts (e.g., HTML, XML, relational databases, reporting tools)
Experience applying change management concepts on a software implementation project; ITIL Foundations certification preferred
Bachelor's degree or global equivalent required; familiarity with architecture frameworks and certifications such as TOGAF or Agile Product Owner is a plus
Preferred
ITIL Foundations certification preferred
Familiarity with architecture frameworks and certifications such as TOGAF or Agile Product Owner is a plus
Benefits
Medical, dental & vision insurance
Employer-funded HSA coordinating with a high-deductible health plan
FSA
Short-term/long-term disability
Life/AD&D insurance
401(k)
Flexible time off
Paid sick days & 11 paid holidays
Paid parental/bonding leave
Career anniversary leave
Other voluntary benefits
Company
Majesco
Majesco is a software company that delivers insurance technology solutions.
1001-5000 employees
H1B Sponsorship
Majesco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (50)
2023 (24)
2022 (94)
2021 (27)
2020 (54)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Oak Hill AdvisorsCVC Capital PartnersAurum Ventures
2026-01-08Debt Financing
2025-11-21Private Equity
2021-03-22Post Ipo Equity
Leadership Team
Joe Aho
Chief Financial Officer
Denise Garth
Chief Strategy Officer
Recent News
2026-01-11
Company data provided by crunchbase