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Natera · 12 hours ago

Patient Services Training Specialist

United States

Full-time

Remote

Mid Level

$85K/yr - $107K/yr

3+ years exp

Natera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. They are seeking an experienced Patient Services Training Specialist to design, implement, and manage training initiatives that support the success of their Patient Services team, ensuring team members deliver an exceptional patient experience.

BiotechnologyGeneticsHealth DiagnosticsMedicalWomen's

Responsibilities

Collaborate with supervisors, leadership, and team members to identify training gaps and requirements for new hires and existing employees

Use data and performance reviews to report back to management of training programs that address individual and team development areas

Deliver engaging, comprehensive training programs, including onboarding, policy updates, and role-specific development

Employ various training methods, including e-learning, workshops, one-on-one coaching, and simulations

Oversee assigned training activities, track completion rates, and ensure programs meet quality and compliance standards

Develop and maintain Standard Operating Procedures (SOPs) and training documentation

Report on training effectiveness through key performance indicators (KPIs), feedback surveys, and performance data

Conduct quality verbal and written communications reviews, providing detailed feedback to improve accuracy, professionalism, and adherence to processes

Stay updated on industry best practices, training trends, and emerging technologies to enhance the training strategy

Actively participate in process improvement initiatives to align training efforts with organizational goals

Partner with leadership and other departments to ensure training aligns with patient success strategies and initiatives

Share training outcomes and progress with stakeholders through detailed reports and presentations

Resolve any specific problems and tailor training programs as necessary

Maintain a keen understanding of training trends, developments, and best practices

Maintain and communicate training key performance indicators (KPIs) to leadership

Qualification

Training program designExperience in training leadershipBilingual - EnglishSpanishComputerDatabase skillsCommunication skillsWriting abilityWork cross-functionallyProblem-solving skillsAttention to detail

Required

3+ years of experience leading training programs

Track record in designing and executing successful training programs

Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations, etc.)

Excellent communication and leadership skills

Strong writing and record-keeping ability for reports and training manuals

Good computer and database skills

Hypothesis-driven

Passion for driving a positive patient experience

Superior problem-solving skills

Close attention to detail

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Ability to work on multiple tasks and prioritize work

Must be willing to work extended hours as necessary

Ability to work cross-functionally as a team