Master Electronics · 4 days ago
Customer Service Representative - Ecommerce
Phoenix, AZ
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrMaster Electronics is a leading global authorized distributor of electronic components, known for its strong culture and supportive leadership. They are seeking a Customer Service Representative for their OnlineComponents team to assist customers with inquiries, order placements, and issue resolutions while ensuring a high level of customer satisfaction.
ElectronicsManufacturingSupply Chain Management
Responsibilities
Chat with customers via phone and email to answer their questions and resolve concerns
Help customers with placing orders, tracking shipments, and handling returns or cancellations
Share info on products, pricing, and availability to make sure customers have what they need
Solve issues related to products, shipping, or payments quickly and efficiently
Team up with internal departments to get customer problems sorted out ASAP
Keep customer details up-to-date in the system
Process orders and refunds when needed
Let customers know about promotions, discounts, and special offers
Suggest ways to improve our processes and share feedback with the team
Hit or exceed your customer service targets and goals
Qualification
Required
You're a great communicator and can connect with people easily
Multitasking? No problem. You can prioritize and manage your time like a pro
Whether solo or with a team, you get the job done
Comfortable using Microsoft Office and CRM tools
You've got sharp problem-solving skills and can analyze situations on the fly
Preferred
Experience with Zendesk or other customer service platforms
High school diploma or equivalent (preferred)
Benefits
World-class and affordable insurance plans ensure you and your family stay healthy
401(k) match program where you are vested from day-one
Tuition assistance empowers you to further your education and career
Employee Assistance Program (EAP) and other incentives : Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more
Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies
Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups
Company-funded and voluntary AD&D Life Insurance for you and your loved ones
Company
Master Electronics
Master Electronics is a distributor of electronic components also providing technical support resources to its customers.
Founded in 1967
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Schueler
DC Operations Manager
Recent News
2025-07-01
Company data provided by crunchbase