Sweet James LLP · 3 days ago
Client Response Specialist - (Intake) - Personal Injury
Phoenix, AZ
Full-time
Onsite
Entry Level
$24/hr - $28/hr
1+ years expSweet James is a growing, fast-paced Personal Injury Law firm looking for a dynamic Client Response Specialist to join their intake call center. The role involves being the first point of contact for accident victims, listening with empathy, explaining services, qualifying cases, and driving performance while maintaining high standards of care.
ConsultingLaw EnforcementProfessional Services
Responsibilities
Be the first point of contact for accident victims calling Sweet James
Listen with empathy and urgency, reassuring clients in moments of pain and confusion
Confidently explain our services and help clients take the step of signing with our firm
Qualify potential cases quickly and accurately, ensuring we’re aligned to deliver results
Drive performance while maintaining the highest standards of care
Take initiative in every interaction, leading conversations, overcoming objections, and closing retainers
Operate with both empathy and command, balancing compassion with persistence
Collaborate with legal and client service teams to ensure smooth case handoffs
Qualification
Required
Strong sales background with a proven track record of meeting and exceeding goals
Competitive, ambitious, and results-driven personality
High level of emotional intelligence with the ability to show genuine empathy
Exceptional communication and active listening skills
Ability to perform under pressure and thrive in a fast-paced environment
Self-starter who takes initiative and leads conversations with confidence
Goal-oriented mindset with the discipline to execute consistently
A solid work ethic and positive attitude
Ability to work well under pressure while maintaining a positive attitude
Previous experience in customer service, sales or other related fields
Excellent written and verbal communication skills
Must be available to work after hours and occasional weekends
Call Center: 1 year (Required)
Sales: 1 year (Required)
Ability to Commute: Phoenix, AZ 85020 (Required)
Work Location: In person
Preferred
Bilingual (Spanish) preferred
Spanish (Preferred)
Benefits
401(k)
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance
Company
Sweet James LLP
Sweet James LLP is a personal injury law firm representing individuals who have been injured due to the negligence or wrongdoing of others.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
James Bergener
Partner
Sana Mirza
Chief People Officer
Recent News
2025-09-17
2025-09-17
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