Insight Global · 7 hours ago
Printer Service Technician
Massachusetts, United States
Contract
Hybrid
New Grad, Entry Level
$20/hr - $26/hrInsight Global is a staffing company seeking a Printer Service Technician to manage and support their equipment fleet. The role involves providing on-site helpdesk support, monitoring equipment performance, and coordinating service responses for high-end printers and office printers.
EmploymentHuman ResourcesRecruitingSales
Responsibilities
Manage equipment fleet, monitor performance, and coordinate service response
Provide on-site helpdesk support and act as point-of-contact for escalations
Administer workflow scanning configurations, firmware updates, and device deployment
Monitor consumables, parts inventory, and order fulfillment
Coordinates device installations, moves, and decommissions
Maintain service reporting tools and generate regular client-facing reports
Integrate and operate within client ticketing/helpdesk systems
Collaborate with service teams and escalate major incidents as needed
Provides coverage for Print/Mail/Scan Professionals, Docucare Associates at our various NE clients
Execute Production Print responsibilities such as:
Work with FreeFlow Make Ready or FreeFlow Core to setup print jobs
Working knowledge of FIERY
Print brochures, flyers, posters, transactional print, feeders, laminators and duplo devices
Qualification
Required
80% travel around MA required! Will receive company card for travel expenses
Manage equipment fleet, monitor performance, and coordinate service response
Provide on-site helpdesk support and act as point-of-contact for escalations
Administer workflow scanning configurations, firmware updates, and device deployment
Monitor consumables, parts inventory, and order fulfillment
Coordinates device installations, moves, and decommissions
Maintain service reporting tools and generate regular client-facing reports
Integrate and operate within client ticketing/helpdesk systems
Collaborate with service teams and escalate major incidents as needed
Provides coverage for Print/Mail/Scan Professionals, Docucare Associates at our various NE clients
Execute Production Print responsibilities such as: Work with FreeFlow Make Ready or FreeFlow Core to setup print jobs
Working knowledge of FIERY
Print brochures, flyers, posters, transactional print, feeders, laminators and duplo devices
Experience with high end printers or equivalent to: Baltoro, iGEN, Iridesse, Nuvera, PrimeLink)
Experience with Office Printers: AltaLink, VersaLink, Lexmark
Prior experience managing a print or equipment fleet environment
Familiarity with printers, MFDs, and Local Area Networks (LANs)
Experience with software/server administration and configuration
Preferred
A+ certification or relevant technical training preferred
Graphic design skills – experience with Adobe Suite
Benefits
Will receive company card for travel expenses.
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
Founded in 2001
1001-5000 employees
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Recent News
Maryland Daily Record
2025-09-26
Company data provided by crunchbase