Comtech Global, Inc · 21 hours ago
Artificial Intelligence Consultant
Columbus, Ohio Metropolitan Area
Contract
Hybrid
Senior Level, Lead/Staff
12+ years expComtech Global, Inc is seeking an experienced Artificial Intelligence Engineer to develop intelligent chatbot solutions using Microsoft Bot Framework and Google Cloud Contact Center AI. The role involves building conversational interfaces, integrating natural language processing, and modernizing SharePoint applications to enhance customer experience and worker efficiency.
AnalyticsCloud Data ServicesCyber Security
Hiring Manager
Bhargav Cherukuri
Responsibilities
Developing and maintaining Microsoft and Google AI applications including but not limited to Conversational Agents and Generative AI solutions that interact with web services, APIs, and other software applications
Building new M365 solutions to replace existing On-Prem SharePoint applications
Designing and architecting AI/Gen AI chatbot solutions, including determining the necessary features, user flow, API development and integration with other systems
Developing and maintaining Generative AI solutions using AWS Bedrock and other AWS services as needed for specific AI solutions
Implementing and tuning NLP techniques to improve chatbot’s understanding and response accuracy
Training and deploying AI models
Creating and utilizing Dashboards to monitor chatbot performance
Creating custom indexes, managing data sources, and tuning intent matches to improve accuracy and relevance of results within the chatbot context
Designing conversational flows that provide a seamless and intuitive user experience. Strong focus on making the chatbot interactions as human-like and engaging as possible
Analysing chatbot interaction data to identify patterns, trends, and areas for improvement. Preparing reports on chatbot performance metrics
Identifying and resolving issues related to chatbot performance, including debugging and updating the system as necessary
Ensuring the chatbot complies with data privacy laws and maintaining high standards of security, especially when handling sensitive user data
Working effectively with cross-functional teams, including business analysts, UX designers, and project managers. Good communication skills are essential
Collaborating effectively with AI Center of Excellence (CoE) sub-committee team members to incorporate established standards, adhere to CoE procedures, and ensure that solutions align with target architectures and technology roadmaps
Planning, initiating, and leading proof-of-concept (POC) efforts to evaluate emerging technologies
Technical writing using Word, PowerPoint, Visio, and SharePoint
Writing effective Gen AI Prompts to ensure proper Gen AI output that meets the business need and aligns with State of Ohio and JFS Gen AI standards
Creating Copilot plugins or custom copilots/agents using Copilot Studio
Automating workflows with Power Automate and integrating AI-driven logic
Building AI applications that retrieve and act on SharePoint, Teams, or Outlook data
Integrating AI applications with Microsoft Graph and enterprise data sources
Building proof-of-concept chatbots and agents that demonstrate business value
Collaborating with governance teams to align with compliance measures
Qualification
Required
12 Plus years of experience
Extensive knowledge and hands-on experience in developing intelligent chatbot solutions using both Microsoft Bot Framework and Google Cloud Contact Center AI (CCAI)
Experience in developing traditional and generative AI solutions using platforms such as Google CCAI Services and Microsoft ecosystem
Experience in supporting and modernizing On-Prem SharePoint applications to M365
Ability to build conversational interfaces and integrate with natural language processing (NLP) or generative AI
Experience in effective prompt engineering
Ability to connect chatbot systems to other software applications
Experience in supporting SharePoint On-Prem applications
Experience in modernizing existing SharePoint On-Prem systems to M365
Ability to design and deliver data access through APIs
Experience in securely deploying AI solutions
Ability to create AI and M365 applications that improve customer experience and worker efficiency
Experience in developing and maintaining Microsoft and Google AI applications including Conversational Agents and Generative AI solutions
Ability to build new M365 solutions to replace existing On-Prem SharePoint applications
Experience in designing and architecting AI/Gen AI chatbot solutions
Ability to implement and tune NLP techniques to improve chatbot's understanding and response accuracy
Experience in training and deploying AI models
Ability to create and utilize Dashboards to monitor chatbot performance
Experience in creating custom indexes, managing data sources, and tuning intent matches
Ability to design conversational flows that provide a seamless and intuitive user experience
Experience in analyzing chatbot interaction data to identify patterns, trends, and areas for improvement
Ability to prepare reports on chatbot performance metrics
Experience in identifying and resolving issues related to chatbot performance
Ability to ensure chatbot compliance with data privacy laws and maintain high standards of security
Experience in working effectively with cross-functional teams
Good communication skills
Ability to collaborate effectively with AI Center of Excellence (CoE) sub-committee team members
Experience in planning, initiating, and leading proof-of-concept (POC) efforts
Experience in technical writing using Word, PowerPoint, Visio, and SharePoint
Ability to write effective Gen AI Prompts
Experience in creating Copilot plugins or custom copilots/agents using Copilot Studio
Experience in automating workflows with Power Automate and integrating AI-driven logic
Ability to build AI applications that retrieve and act on SharePoint, Teams, or Outlook data
Experience in integrating AI applications with Microsoft Graph and enterprise data sources
Ability to build proof-of-concept chatbots and agents that demonstrate business value
Experience in collaborating with governance teams to align with compliance measures
Extensive knowledge of developing AI applications using Microsoft's Bot Framework and Microsoft Copilot Studio
Familiarity with Azure services like Azure Bot Service, Azure AI Search, Azure AI Language Service, Azure Open AI, Graph API, Semantic Kernel, and Microsoft Copilot
Ability to integrate chatbots with various Microsoft services and third-party APIs
Knowledge and experience with engineering effective Gen AI prompts and fine-tuning models
Ability to develop and maintain existing AI Virtual Assistant using Google CCAI Services
Ability to create and utilize Looker Dashboards for performance monitoring of implemented chatbots
Ability to develop and maintain Generative AI solutions using AWS Services ecosystem
Strong programming skills in languages such as C#, .NET, JavaScript, and Python
Experience in developing, testing, and deploying chatbot applications
Knowledge and experience with M365 solutions (SharePoint, Power Apps, Power Automate, Power BI, etc.)
Ability to support SharePoint 2016 On-Prem applications
Ability to modernize SharePoint 2016 On-Prem applications to M365 technologies
Ability to facilitate and lead discussions with business SME's
Ability to create and present Chatbot proposals
Ability to lead and conduct emerging technology analysis and conduct proof of concept initiatives
Experience in leading efforts to create technology solutions and architectures impacting critical areas of the business
Ability to establish and maintain a high-level of customer trust and confidence
Ability to think critically and solve problems
Strong consultative skills at a cross-functional level
Bachelor's degree in computer science, Information systems or related discipline, or equivalent and extensive related project experience
Five years of experience in IT, with 2 years SharePoint experience, five years .NET Developer experience
Three years' AI Developer experience using Microsoft Bot Framework or Google CCAI platforms
Minimum one year's experience with Power Platform Solution development
Minimum of five years of hands-on design and implementation experience in IT
Preferred
Master's degree preferred
Company
Comtech Global, Inc
Comtech Global Inc is a provider of Information Technology services.
51-200 employees
H1B Sponsorship
Comtech Global, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2022 (1)
2021 (3)
2020 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase