CATHEXIS · 1 day ago
Tier 1 Help Desk Specialist (req-215)
Pocatello, ID
Full-time
Onsite
New Grad, Entry Level
$54K/yr - $54K/yr
0+ years expCATHEXIS elevates the government contracting experience through rapid response and thoughtful problem-solving. The Entry Level Tier 1 Help Desk Specialist will provide direct technical support to end users, assisting with IT queries and troubleshooting issues in a mission-critical environment.
Business DevelopmentCorporate TrainingManagement ConsultingRisk Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide IT support to all customers
Receive customer IT queries by multiple methods (phone, self-service, etc.)
Provide the necessary information in the ticket in the event the ticket is passed to another solver group
Triage and troubleshoot tickets submitted
Change and reset passwords on all FBI enclaves
Provide desktop software application assistance and installation
Resolve trouble tickets while interacting with the user, First Call resolution (FCR) or escalate to other support entities
Remotely access the end-user's desktop to provide support
Provide customers with status of the ticket and serve as primary support admin through ticket resolution
Give guidance to customers to resolve their issue and prevent recurrences of the issue to the best extent possible
Provide expert technical support to customers having varying levels of computing skills
Provide detailed diagnostic summary for the next tier level support
Writing comprehensive diagnostic details in tickets after troubleshooting and triage activities
Interacts with management to facilitate timely problem resolution
Knowledge in the use of and application of metrics to increase efficiency and solve issues
Possesses excellent communication skills
Qualification
Required
Active Top Secret Clearance
Ability to work in a 24/7 environment
Ability to work 5 days/wk onsite in Pocatello, ID
0-4 years of experience with Call Center, Customer Service, and/or Help Desk environments
Strong interpersonal and service-oriented communication skills
Ability to learn and adapt to new job skills, processes, and procedures
Preferred
Bachelor's Degree or equivalent experience or technical certifications (a plus)
Benefits
Performance Bonuses
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Plan (Traditional and ROTH)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
11 Federal Holidays
Parental Leave
Commute Benefits
Short Term & Long Term Disability
Training & Development
Wellness Program
Community Outreach Initiatives
Company
CATHEXIS
Cathexis is a business consultancy specializing in financial auditing, risk management, regulatory compliance, and executive coaching.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Shawn Gundrum
Chief Executive Officer
Recent News
2025-05-01
Company data provided by crunchbase