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Talkiatry · 2 days ago

Director of Clinical Operations - Psychiatry

United States

Full-time

Remote

Lead/Staff, Director/Executive

$165K/yr - $175K/yr

5+ years exp

Talkiatry is a national mental health practice focused on transforming psychiatry with accessible and responsible care. The Director of Clinical Operations - Psychiatry will oversee day-to-day activities for a team of clinicians, ensuring operational efficiency and revenue growth while collaborating across various functions to improve clinical operations and patient care.

Health CareMedicalMental HealthmHealthWellness

Responsibilities

PARTNER WITH CLINICAL LEADERS IN A DYAD LEADERSHIP – implement policies, programs, and procedures to achieve objectives across quality, growth, efficiency, and experience

CLINICAL CHANGE MANAGEMENT – ensure consistency of service delivery by rolling out new processes and/or enhance adoption of new technology features

BUSINESS UNIT P&L OWNERSHIP – sustain current performance with existing data tools and process playbook, while stretching towards higher targets as we innovate as a company

IMPROVE CLINICAL OPERATIONS – Use a structured, data-driven approach to solve old problems in new ways (e.g. patient matching & scheduling, late cancel and no show policies, care plan adherence, clinical documentation flows, etc.)

COLLABROATE WITH CENTRAL OPERATIONS – Work closely with Analytics & Insights and Program Management to scale regional solutions for practice-wide adoption

SUPPORT COMMERCIALIZATION – Partner with Strategic Operations and Marketing to engage referral partners and specialty patient populations

SUPPORT ORGANIZATIONAL CULTURE – Leading by example, fostering a culture of empathy, service, collaboration, accountability, and inclusion

Qualification

Clinical Operations ManagementData-Driven Decision MakingP&L OwnershipHealthcare ManagementAnalytical SkillsEmpathyPresentation SkillsCommunication SkillsCollaboration

Required

5-10 years of experience in operations, driving results across diverse business sectors and/or at high growth healthcare companies

Bachelor's degree, preferably Master of Business Administration or Healthcare Management

Background in banking or consulting, experience honing strong analytical skills paired with the ability to execute operational tactics and measure impact in an unbiased way

Exceptional presentation and communication skills with the ability to motivate and inspire diverse audiences, both clinical and non-clinical

Willingness to travel occasionally for in-office work, conferences, and regional events

Passion for mental health care delivery and the desire to use your talents to help the hands that heal, supporting our clinicians professionally in an ever-changing environment