Koniag Government Services · 19 hours ago
ServiceNow Architect/Developer (REMOTE)
United States
Full-time
Remote
Senior Level
5+ years expKoniag Government Services is seeking a ServiceNow Architect/Developer to support their government customer. The role involves leading the design, development, and optimization of enterprise-level ServiceNow solutions with a focus on Customer Service Management, ensuring scalable and high-performing solutions that align with business objectives.
EnterpriseGovernmentProfessional Services
No H1B
U.S. Citizen Only
Responsibilities
Serve as the ServiceNow technical architect, defining platform architecture, design standards, and best practices
Design scalable, reusable, and secure ServiceNow solutions across multiple modules
Review and approve technical designs, integrations, and customizations
Ensure alignment with ServiceNow out-of-the-box capabilities and long-term roadmap
Lead hands-on development using JavaScript, Glide APIs, UI Policies, Business Rules, Script Includes, and Client Scripts
Configure and customize ServiceNow applications while minimizing technical debt
Develop and support integrations using REST/SOAP APIs, MID Server, and third-party systems
Support upgrades, patches, and platform enhancements
Mentor and guide ServiceNow developers and administrators
Partner with business stakeholders to translate requirements into technical solutions
Conduct code reviews and enforce development standards
Collaborate with security, infrastructure, and enterprise architecture teams
Ensure platform performance, availability, and security
Define and maintain development lifecycle processes (CI/CD, source control, testing)
Maintain documentation for architecture, configurations, and integrations
Qualification
Required
Ability to obtain a Public Trust
Bachelor's degree in Computer Science, Information Technology, or related field
5+ years of ServiceNow development experience
2+ years in ServiceNow Architect or Lead Developer role
Extensive experience with ServiceNow Customer Service Management (CSM) module
Comprehensive knowledge of ServiceNow platform architecture, capabilities, and limitations
Extensive experience designing and implementing ServiceNow CSM solutions
Advanced understanding of ServiceNow data models, security frameworks, and platform capabilities
Strong understanding of ServiceNow data model, CMDB, and performance optimization
Strong expertise in JavaScript and ServiceNow scripting APIs
Strong understanding of enterprise architecture principles and practices
Ability to design scalable solutions that accommodate future growth and requirements
Experience with ServiceNow performance optimization and platform governance
Strong leadership skills with the ability to guide development teams
Excellent communication skills with the ability to explain complex technical concepts to various audiences
Experience with ServiceNow upgrade strategies and release management
Knowledge of ITIL practices and customer service management principles
Strong problem-solving abilities and analytical thinking
Experience with enterprise-level requirements gathering and solution design
Understanding of customer experience design and service delivery principles
Preferred
Certified ServiceNow Developer
Experience with ServiceNow platform governance in enterprise environments
Knowledge of ServiceNow AI and machine learning capabilities
Background in designing solutions for government agencies or regulated industries
Experience with ServiceNow Field Service Management and related modules
Knowledge of ServiceNow security best practices and compliance requirements
Experience with cloud architecture and infrastructure design
Background in customer experience transformation initiatives
Experience with ServiceNow Performance Analytics and advanced reporting
Knowledge of change management methodologies
Experience with DevOps practices and tools in ServiceNow environments
Background in service design and service blueprint development
Experience with micro-services architecture and API-first design approaches
Knowledge of relevant compliance frameworks (NIST, FedRAMP, etc.)
Experience with disaster recovery and business continuity planning for ServiceNow
Benefits
Health, dental, and vision insurance
401(k) with company matching
Flexible spending accounts
Paid holidays
Three weeks of paid time off
Company
Koniag Government Services
Koniag Government Services is a Professional Services and Operational Management to Federal Government.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kevin Wideman
Chief Executive Officer
Jack Wise
SVP Business Development Lifecycle
Recent News
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