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California Credit Union · 11 hours ago

Help Desk Support I (Glendale/San Diego)

Glendale, CA

Full-time

Onsite

Entry Level

$27/hr - $36/hr

2+ years exp

California Credit Union is seeking a Help Desk Support I to provide support to the credit union’s information technology helpdesk function. The role involves assisting end-users, resolving hardware and software issues, and coordinating with other IT teams for issue resolutions and special projects.

BankingFinancial ServicesNon Profit

Responsibilities

Provides Helpdesk phone coverage, logs and tracks support calls, and resolves open tickets

Diagnoses, researches, and resolves routine hardware and software issues. Gathers appropriate information to escalate to higher-level technicians, administrators, and /or vendors when needed

Installs, connects, configures, upgrades, troubleshoots, diagnoses, and repairs hardware and software for desktops, laptops, mobile devices and peripherals

Provides software support to include operating systems, application software, utility software and similar programs

Stays abreast of technical developments in the assigned area of responsibility and applies new technology as appropriate

Is available after normal business hours for on-call support as part of our internal on-call support rotation

Is available after normal business hours for projects, equipment moves, and end user testing support

Provides assistance to Infrastructure and Applications Development teams as required

Assumes the responsibility for performing daily, monthly, yearly and other scheduled tasks for production batch

Assumes responsibility for ensuring confidentiality of member information, assigned keys, passwords, access codes, and overall system security

Documents fixes in the helpdesk knowledgebase, creating and updating technical documentation, audit reports and procedures

Provides backup support to other areas of the department as needed

Performs other duties as assigned

Qualification

Technical SupportWindows Operating SystemsHardware TroubleshootingCompTIA A+ CertificationCompTIA Network+ CertificationCustomer ServiceCommunication SkillsProblem-SolvingTeamworkTime Management

Required

Must be able to troubleshoot, install, connect, configure, upgrade, diagnose and remedy hardware and software issues for various technology devices

Must have excellent skills in the following: communication, research, analysis, problem-solving, detail-orientation, customer service, teamwork and time management

Must be able to work with all levels within the organization and to relay technical information in an easy-to-understand manner with end users

Must also respond timely to requests and able to determine when issue escalation is necessary

Associate or bachelor's degree in a computer related program or relevant work experience

Advanced knowledge of windows client operating systems, hardware and software

Knowledge of server and networking concepts

Requires a minimum of two years as technical support technician or equivalent experience