APCO Holdings, LLC · 1 hour ago
Customer Service Representative
Westerville, OH
Full-time
Onsite
New Grad, Entry LevelAPCO Holdings, LLC is home to trusted brands like EasyCare, GWC Warranty, and National Auto Care, and they are seeking a Customer Service Representative to provide friendly, professional, and knowledgeable support. The role involves handling inbound calls, answering coverage questions, resolving claims inquiries, and ensuring smooth communication between all parties to deliver exceptional service.
AutomotiveAutonomous VehiclesManufacturing
Responsibilities
Handle inbound calls from contract holders, dealers, agents, and repair shops with empathy and professionalism
Answer questions about coverage, claims, and service contracts, or route calls to the appropriate department
Maintain accurate and consistent documentation in our systems
Proactively follow up with key stakeholders to ensure a seamless claims experience
Anticipate customer needs and resolve issues efficiently
Support continuous improvement by embracing feedback and change
Qualification
Required
Strong customer service and communication skills, written and verbal
Organizational skills and attention to detail in a fast-paced environment
Comfort with technology, including Microsoft Office, Outlook, and CRM systems
A positive, learning-oriented mindset and ability to adapt to shifting priorities
Preferred
College degree preferred, but not required
Benefits
Comprehensive benefits package.
Company
APCO Holdings, LLC
The company markets its products using the EasyCare, GWC, MemberCare, Crystal Fusion, and Rider's Advantage brands.
Founded in 1984
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tony Wanderon
Chief Executive Officer
Pankaj Singh
Chief Technology Officer
Recent News
2025-06-19
Company data provided by crunchbase