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Saratoga Hospital · 1 day ago

Pre-Service Specialist -Open to Cardiology Internal Applicants

Saratoga Springs, NY

Full-time

Onsite

New Grad, Entry Level

$18/hr - $27.45/hr

Saratoga Hospital is known for its high-quality, compassionate care and commitment to community health. The Pre-Service Specialist will be responsible for scheduling patients, verifying insurance eligibility, and providing exceptional service in a call center environment.

Health CareHospitalMedicalService Industry

Responsibilities

Answers scheduling phone calls for assigned clinics or modalities within a scheduling POD. Responsible for accurately scheduling patients within guidelines, taking messages, utilizing templates, and routing clinical inquires to appropriate RN team, clinical or administrative team

Pre-registers patients and verifies insurance eligibility

Informs patient of financial responsibility and collects pre-service

Maintain a strong customer focus while working collaboratively within POD/Team to meet multiple demands and high-volume patient scheduling needs

Meets Patient Engagement Center service standards, and Saratoga Hospital FAMILY Caring Standards

Meets established job performance standards for position

Cross-trained in Operator Responsibilities, provides support as needed including:

Answers phone calls for multiple phone lines. Responsible for utilizing protocols to assess needs of the caller, answer questions of the caller, transferring the caller to the appropriate destination, and transcribing messages

Assists with clerical tasks including receiving and routing of incoming faxes and documents, entering referrals into the EMR system, running reports and auditing charts to ensure closed loop referrals, and other tasks