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Masis Staffing Solutions · 1 day ago

Customer Service Representative

Concord, NH

Contract

Onsite

New Grad, Entry Level

$23/hr - $23/hr

Masis Staffing Solutions is assisting a well-established local manufacturing company in Concord, NH in the search for a Customer Service Representative. This role involves serving as the main liaison between customers and various internal teams, managing customer orders from quotation to shipment.

Human ResourcesInformation TechnologyStaffing Agency

Responsibilities

Serve as the main liaison between customers, Sales/Application Engineers, production, and logistics teams

Prepare customer quotations, review purchase orders, verify data sheets, and create factory orders for production

Communicate order status updates to customers and internal stakeholders throughout the production lifecycle

Enter, track, and maintain job and order data in Pointman (SAP/ERP system) and sales registers

Coordinate trucking and shipments; track deliveries and proof of delivery as needed

Assist customers and sales engineers with material and compound selection

Maintain requested and estimated ship dates to support inventory planning

Handle customer complaints, returns, and allowances with professionalism and sound judgment

Prepare customs documentation for Canadian shipments when required

Send customer satisfaction surveys and track responses to address concerns

Collaborate closely with Sales, Planning, Warehouse, and other internal departments

Qualification

SAP/ERP systemCustomer serviceVerbal communicationWritten communicationAttention to detailOrganizational skillsData managementMulti-taskingProblem-solving