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Lipscomb University · 2 days ago

IT Support Specialist, Information Technology

Nashville, TN

Full-time

Onsite

New Grad, Entry Level

Lipscomb University is seeking an IT Support Specialist to support the end user computing environment. The role involves resolving hardware issues, managing software installations, and providing assistance with various computing needs for users across the university.

EducationHigher EducationUniversities

H1B Sponsor Likely

Responsibilities

Support the Apple MacOS environment including:

Utilize Jamf and other management tools to deploy and manage endpoints in multiple user scenarios

Determine needs and quote and procure computers and peripherals from various vendors. Coordinate delivery and reconcile transactions using expense management software

Work with users to deliver and setup new computers and peripherals, transfer data, install and/or update software, troubleshoot existing setups, and encourage good computing behaviors and backup strategies

Engage with departments to find solutions to incorporating specialized equipment including scanners, touchscreens, multimedia gear, and lab equipment in a Mac environment

Utilize ticketing software to manage requests and communicate with users and colleagues on the status of issues

Manage the availability of and keep track of loaner equipment including laptops, power supplies, and adapters

Maintain spreadsheets and utilize asset management software to accurately report the life cycle of assets

Create and maintain documentation related to information and processes related to job duties

Knowledge and use of Microsoft Office 365 and Google Workspace are important

Work collaboratively with staff members of other departments across the university

Other duties as assigned

Qualification

Apple MacOSJamfTicketing softwareMicrosoft Office 365Google WorkspaceAsset management softwareDocumentationCollaboration

Required

Support the Apple MacOS environment including: Utilize Jamf and other management tools to deploy and manage endpoints in multiple user scenarios