Doppel · 14 hours ago
Customer Success Engineer
United States
Full-time
Remote
Mid, Senior Level
$150K/yr - $170K/yr
4+ years expDoppel is a company focused on building a supportive culture and solving real problems for its customers. They are seeking a Customer Success Engineer to act as the technical backbone for strategic and enterprise customer relationships, ensuring successful onboarding and maximum value from their Threat Graph.
Artificial Intelligence (AI)Cyber SecurityRisk Management
Responsibilities
Serve as the primary technical expert for top, strategic, and enterprise customers, developing a deep understanding of their business goals, security requirements, and operational workflows
Lead technical onboarding, product demonstrations, architecture discussions, and ongoing enablement tailored to each customer’s environment
Translate customer needs into effective technical solutions using the Doppel Threat Graph, ensuring deployments deliver critical detection and threat intelligence outcomes
Act as a trusted technical advisor by proactively identifying gaps in threat coverage or product usage and recommending solutions aligned to customer risk profiles
Partner closely with Product Management and Engineering to communicate customer technical requirements, use cases, and prioritization feedback
Ensure new features, detection logic, APIs, and integrations meet customer expectations and contractual requirements
Collaborate with Support and Implementation Services to resolve complex technical issues and deliver a seamless enterprise customer experience
Monitor customer adoption, usage patterns, and detection performance to ensure customers are capturing full value and not missing critical detections
Proactively identify technical barriers to success and lead resolution planning with internal teams and customer technical stakeholders
Produce detailed technical documentation, knowledge base articles, and best practice guides to improve customer maturity and reduce friction
Participate in customer business reviews, including QBRs and EBRs, highlighting technical successes and outcomes
Represent the customer voice internally and influence product strategy and roadmap decisions with deep contextual insights
Act as a technical spokesperson for Doppel when engaging with customers and partners
Qualification
Required
4+ years of experience in a technical, customer-facing role such as Customer Success Engineering, Solutions Engineering, or Technical Account Management
Demonstrated experience working with enterprise customers and delivering complex technical solutions
Strong understanding of security telemetry with an emphasis on social engineering, SIEM/XDR platforms, threat intelligence workflows, detection logic, APIs, and integration patterns
Proven ability to troubleshoot complex technical issues and drive resolution across distributed internal teams
A customer-first mindset with the ability to balance business priorities and technical depth while driving outcomes
Strong collaboration skills and experience partnering with product, engineering, support, and leadership teams
Excellent communication skills with the ability to bridge technical and non-technical audiences
Comfort operating in a fast-moving, high-growth environment
Preferred
Prior experience at a cybersecurity product company, particularly enterprise SaaS
Familiarity with threat detection engineering, security orchestration, or threat intelligence platforms
Experience working with product and engineering teams on feature delivery and roadmap influence
Benefits
Competitive compensation
Meaningful equity so you share in Doppel’s success
Remote-first culture with flexibility built in
Flexible PTO
Comprehensive health benefits
Parental leave
And more
Company
Doppel
Doppel is an AI-native security platform that helps organizations defend against social engineering risks and digital impersonation.
51-200 employees
H1B Sponsorship
Doppel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$128.85MKey Investors
Bessemer Venture PartnersAndreessen Horowitz
2025-11-19Series C· $70M
2025-05-02Series B· $35M
2024-01-02Series A· $18.85M
Leadership Team
Kevin Tian
Co-Founder and CEO
Rahul Madduluri
Co-Founder & CTO
Recent News
BiometricUpdate.com
2025-11-21
Tech Startups - Tech News, Tech Trends & Startup Funding
2025-11-20
Company data provided by crunchbase