G&G Independent Insurance · 1 day ago
Claims and Client Care Advocate
Fayetteville, AR
Full-time
Hybrid
Entry Level
$39K/yr - $39K/yr
1+ years expG&G Independent Insurance is revolutionizing the insurance industry by providing exceptional client care through technology and outstanding service. The Claims and Client Care Advocate will guide clients through the claims process, handle inquiries, and identify cross-sell and upsell opportunities while ensuring a top-notch experience for every client interaction.
Commercial InsuranceInsuranceLife Insurance
Responsibilities
Supporting clients through the claims process from beginning to end
Handling billing inquiries, coverage questions, and any other client inquiry that may arise
Field inbound calls/text/emails/faxes regarding customer service requests
Investigate and solve complex problems with multiple parties involved
Educate our clients on the details of their policies
Identify and recommend cross-selling and upselling opportunities
Leverage technology to meet our client’s evolving needs
Work through customer service requests with quality and speed
Build rapport to ensure that all clients are receiving the reputable G&G exceptional experience
Work effectively in a collaborative team environment
Qualification
Required
Excellent communication skills: written, verbal and listening
High School Degree or equivalent
1 to 2 years of relevant work experience
Ability to multitask, strong computer, analytical, decision-making, time management, and organizational skills
Preferred
A fast-learner who is meticulous, diligent, and proud about your work
Adaptable, positively embrace change, and have a growth mindset
Empathetic towards each client's unique needs
Open to two-way feedback and coaching, your success is our success!
Interested in working in a fast-growing start-up environment
Curious and willing to challenge the status quo
Highly-motivated, have an entrepreneurial spirit, and a strong work ethic
Benefits
15 days PTO + 8 company Holidays + Your birthday
Flexible schedule
G&G provides a rich benefits package including health, dental, vision, and other supplemental health insurance options
Retirement savings matching
Company-sponsored team outings
$15/mo gym/health/wellness stipend that increases with tenure
5 Star office perks including beverages and snacks
A positive non-corporate atmosphere where diversity is valued
Opportunity to win an all-inclusive trip to Mexico each quarter
Dynamic career growth and professional development opportunities within a growing company
Company
G&G Independent Insurance
G&G Independent Insurance is an Insurance Agency that is devoted to helping clients and exceeding their expectations in every interaction.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jordan Greer
Chief Executive Officer
Aaron Fenton
Chief Operating Officer
Company data provided by crunchbase