The Sycamore Group · 1 week ago
Customer Experience Coordinator
Denver Metropolitan Area
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $65K/yrThe Sycamore Group is a fast-growing hearing care practice located in Denver, Colorado, seeking a Customer Experience Coordinator. This role focuses on helping customers navigate the hearing aid process through education, relationship building, and appointment scheduling, ensuring a positive experience for clients.
Hospital & Health Care
Hiring Manager
Benjamin Olsen
Responsibilities
Call and text warm inbound leads (people who already showed interest)
Learn about the customer’s hearing situation, lifestyle, and concerns
Educate customers on hearing aid options and expectations as well as pricing, insurance and financing options
Build trust through empathy, professionalism, and confident communication
Follow up consistently (calls, texts, email) to keep customers moving forward
Qualify customers as a good fit for an in-person visit, demo, or trial
Schedule appointments and reduce no-shows through proactive confirmation
Track conversations and next steps in our CRM (clean notes, great follow-up)
Qualification
Required
Confident on the phone
Ability to educate customers on hearing aid options and expectations
Ability to build trust through empathy, professionalism, and confident communication
Ability to follow up consistently (calls, texts, email)
Ability to qualify customers as a good fit for an in-person visit, demo, or trial
Ability to schedule appointments and reduce no-shows through proactive confirmation
Ability to track conversations and next steps in a CRM
Take pride in creating great first impressions
Enjoy guiding people through important decisions
Stay focused and positive in a fast-paced environment
Care about improving access to hearing care for more people
Benefits
Medical
Dental
Vision
Generous paid time off
Company
The Sycamore Group
The Sycamore Group provides highly personalized, tailored services, leveraging deep industry expertise to connect healthcare organizations with skilled professionals for executive, clinical, financial and administrative roles.
Founded in 2024
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase